Skip to main content

Monitor not connecting


Hi All,

I noticed my monitor isn't connecting to the meter, I have tried moving it closer but it still shows an  on the display. do I need to phone contact support?

 

Thanks 

 

Anthony

6 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7967 replies
  • November 5, 2023

Nope! Show us photos of everything and we’ll see what we can recommend.


  • Author
  • Carbon Cutter****
  • 6 replies
  • November 6, 2023

Hi, as requested please find the pictures attached.

 

regards

 

Anthony


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7967 replies
  • November 7, 2023

Thanks!

I see you have a Geo IHD. Please grab me all the status codes you see in the System Status menu for each item - if you select them, it’ll show you the code. I can use that to diagnose the issue at hand.


  • Author
  • Carbon Cutter****
  • 6 replies
  • November 7, 2023

  Hi Blastoise186

System status not connected to meter network: code 22-0

Electrical meter connected to meter but not receiving a meter data: code 28-2

Gas meter connected to meter but not receiving a meter data: code 29-2

 

Hope that helps.

 

Cheers

 

A


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7967 replies
  • November 8, 2023

Got it, thanks.

My diagnosis goes two ways. Either the IHD isn’t properly paired, or the Comms Hub isn’t working properly. The 22-0 code is the one that gave it away. Please tell me what the five lights on the Comms Hub are doing - SW, WAN, MESH, HAN and GAS.


  • Author
  • Carbon Cutter****
  • 6 replies
  • November 14, 2023

Hi Blastoise

 

Thanks for your reply, four are flashing except the MESH led.

hope that helps?

 

regards

A


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings