Hi All,
I noticed my monitor isn't connecting to the meter, I have tried moving it closer but it still shows an X on the display. do I need to phone contact support?
Thanks
Anthony
+1- Plan Zero Hero
- 7967 replies
Nope! Show us photos of everything and we’ll see what we can recommend.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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+1- Plan Zero Hero
- 7967 replies
Thanks!
I see you have a Geo IHD. Please grab me all the status codes you see in the System Status menu for each item - if you select them, it’ll show you the code. I can use that to diagnose the issue at hand.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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Hi Blastoise186
System status not connected to meter network: code 22-0
Electrical meter connected to meter but not receiving a meter data: code 28-2
Gas meter connected to meter but not receiving a meter data: code 29-2
Hope that helps.
Cheers
A
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+1- Plan Zero Hero
- 7967 replies
Got it, thanks.
My diagnosis goes two ways. Either the IHD isn’t properly paired, or the Comms Hub isn’t working properly. The 22-0 code is the one that gave it away. Please tell me what the five lights on the Comms Hub are doing - SW, WAN, MESH, HAN and GAS.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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Hi Blastoise
Thanks for your reply, four are flashing except the MESH led.
hope that helps?
regards
A
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