Please can Ovo, give customers, the option to have the warm home discount applied against the gas account instead of the Electric account. I heat my home with gas so it would be far more beneficial for me as, I assume, it would be for a lot of other people.
Solved
Can we have our Warm Home Discount, applied to our gas account instead of electric?
Best answer by Tim_OVO
Updated on 15/11/24 by Abby_OVO:
What is the Warm Home Discount (WHD)?
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.
The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.
Customers can apply online here.
Broader Group Eligibility Criteria can be found here.
We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO and Boost websites.
However, If a customer needs some assistance completing their WHD application please contact our Support Team.
OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme
Ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Customer Support package here: https://customer-support-package.ovoenergy.com/
Hi
I’ve moved this into the Pay as you go area as I think it’s a good question that others will have.
If someone is a pay monthly credit customer, the warm home discount gets added to the account balance. This is a join pot for gas and electricity charges.
If that person is a pay as you go customer with a smart meter, the credit gets added to the electricity meter by default, but it can be moved over to the gas meter. Just ask our Support team to do this when the credit gets added.
For pay as you go customers without a smart meter, first off: get a smart meter fitted here. Secondly we’ll write to you explaining how you'll get your discount. I am not sure what this will be but I’m confident we will be able to help you get the credit where it’s needed.
Lastly if you were supplied by us on 13 August 2023 and then switched to a new supplier, we'll send you a cheque in the post.
+1- Plan Zero Hero
- 7975 replies
Not possible.
The rules for WHD are set by the Government and OVO has no ability to change them. It’s the wish of the government that the money goes onto the Electric because just about everyone has an electricity supply - and not everyone has Gas. Doing it to the Electric account makes it far more likely WHD delivery can be performed.
Also, if you’re on OVO Pay Monthly, you have a single combined account for both fuels that runs on a shared wallet - whichever fuel needs the money at any given time gets it first.
If you’re on OVO/Boost PAYG with Traditional Meters, you MIGHT be able to use the WHD Voucher on your Gas card instead of the Electric key. If you have OVO/Boost PAYG with Smart Meters, it MIGHT be possible to ask for the credit to be moved between meters later if you contact Support.
Otherwise, it’s locked to the Electric meter.
Thank you Blastoise 186 for your reply. My letter from the governments DWP informs me that I am eligible for the WHD and clearly states that I can request my energy company to apply it to my gas account so it obviously isn’t locked to the electricity by rules set out by the government. Ovo therefore, so far as the government is concerned, is quite at liberty, to apply the discount as requested by the customer.
1 person likes this
+1- Plan Zero Hero
- 7975 replies
The smart move would be to pay the voucher into whichever fuel will take it if you’re on PAYG, then use the money saved by that fuel on the other one.
If you’re on OVO PAYM, you cannot specify which fuel gets the WHD because of the shared wallet and shared account model that OVO uses. The wording on the letter is generic and doesn’t consider any of these circumstances.
+2- Plan Zero Hero
- 2561 replies
Seems reasonable to ask OVO to provide this option.
From the DWP
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
https://www.gov.uk/the-warm-home-discount-scheme
Updated on 15/11/24 by Abby_OVO:
What is the Warm Home Discount (WHD)?
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.
The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.
Customers can apply online here.
Broader Group Eligibility Criteria can be found here.
We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO and Boost websites.
However, If a customer needs some assistance completing their WHD application please contact our Support Team.
OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme
Ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Customer Support package here: https://customer-support-package.ovoenergy.com/
Hi
I’ve moved this into the Pay as you go area as I think it’s a good question that others will have.
If someone is a pay monthly credit customer, the warm home discount gets added to the account balance. This is a join pot for gas and electricity charges.
If that person is a pay as you go customer with a smart meter, the credit gets added to the electricity meter by default, but it can be moved over to the gas meter. Just ask our Support team to do this when the credit gets added.
For pay as you go customers without a smart meter, first off: get a smart meter fitted here. Secondly we’ll write to you explaining how you'll get your discount. I am not sure what this will be but I’m confident we will be able to help you get the credit where it’s needed.
Lastly if you were supplied by us on 13 August 2023 and then switched to a new supplier, we'll send you a cheque in the post.
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
1 person likes this
Thank you Tim. It will make a massive difference to me at least for one. If I can see the credit on my gas account, I will be less afraid to put my fire on when I’m cold. If Ovo will do this, I’m sure there will be very many pensioners like me, who will be able to keep a bit warmer this winter. Thank you for taking the time to reply.
Janina
1 person likes this
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