Please can Ovo, give customers, the option to have the warm home discount applied against the gas account instead of the Electric account. I heat my home with gas so it would be far more beneficial for me as, I assume, it would be for a lot of other people.
Can we have our Warm Home Discount, applied to our gas account instead of electric?
Best answer by Tim_OVO
Updated on 15/11/24 by Abby_OVO:
What is the Warm Home Discount (WHD)?
The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.
The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.
Customers can apply online here.
Broader Group Eligibility Criteria can be found here.
We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO and Boost websites.
However, If a customer needs some assistance completing their WHD application please contact our Support Team.
OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme
Ways to get financial support
If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.
How do I register for the Priority Services Register (PSR)?
Check out the Customer Support package here: https://customer-support-package.ovoenergy.com/
Hi
I’ve moved this into the Pay as you go area as I think it’s a good question that others will have.
If someone is a pay monthly credit customer, the warm home discount gets added to the account balance. This is a join pot for gas and electricity charges.
If that person is a pay as you go customer with a smart meter, the credit gets added to the electricity meter by default, but it can be moved over to the gas meter. Just ask our Support team to do this when the credit gets added.
For pay as you go customers without a smart meter, first off: get a smart meter fitted here. Secondly we’ll write to you explaining how you'll get your discount. I am not sure what this will be but I’m confident we will be able to help you get the credit where it’s needed.
Lastly if you were supplied by us on 13 August 2023 and then switched to a new supplier, we'll send you a cheque in the post.
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