Billing hold

Hey ​@kbrown36 

I’m sorry to hear this ​@kbrown36. After a smart meter is installed it can typically take 6 weeks for the billing systems & national database to update to your new meter details. However as you’ve requested to change to pay monthly & you’ve had a complex meter set up this make take a longer time. I’m afraid we don’t have access to your account on the forum so you will need to contact the support team. 

These similar topics might have some helpful advice:
 

Please keep us posted with how you get on.

I had a smart meter installed end August 2024 and moved from THTC to domestic economy, I'm still on billing hold 🙄 it took some time for my system to settle down and the data dropouts to stop, when they did stop there were 52 periods needing to be reviewed to resolve the billing hold. As of this week there's only 2 periods left to review before the billing can auto close and rerun all the bills since August last year. Luckily the property doesn't use much electricity and the heating system (largest user) also has an app that reports the energy used so I can see there shouldn't be any surprises.

Gosh that sounds horrendous. 

My own situation is complicated by the fact that I will be moving out of this property within the month and I'd like this to be all sorted before I leave 

Morning ​@kbrown36, I hope you had a good weekend.

Sorry to hear of the delay with your bill. As ​@Emmanuelle_OVO says, it should normally take six weeks for the new meter details to all be updated. As the appointment was on 17/01/25 then we’re now over the six weeks, and you’d be within your rights to make a complaint. I’d recommend contacting our Support Team to log this, and to ask when you can expect your account to be set as ‘pay monthly’. it may be this has already been done, and you just haven’t received a bill on the normal billing cycle yet. Our Support Team will be able to help clear this up for you.

If your account has been set to be Pay Monthly, you may now have access your online account. If so, this is a good indicator that the meter details have been updated. I’ll include some previous Forum topics below that will help you navigate the online account if you have access. As ​@Emmanuelle_OVO has said, the fact that you’ve changed from a complex meter set up means that this all might take longer than usual, but I hope it’s resolved quickly for you!

And ​@Infiltrator  - so sorry to hear of what you’ve personally experienced - I’m really happy to hear that it’s close to being fixed 🙏.

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