Hi.
I have no electric and need to contact someone from ovo energy. It says online not open now till 28th. Can someone please help me? It is not a power outage or anything to do with that. Already called 105.
Thanks,
Lisa
Solved
OVO closed for Christmas- My electricity is off supply, help!
Best answer by Blastoise186
Updated on 03/02/25 by Abby_OVO
You can find our opening hours and how to contact us here:
If you’re off supply for electricity and we’re closed, please call the Distribution Network Operator (DNO) on 105 – (they’re the people responsible for problems with the cables supplying electricity to your home).
Before you ring, please remember to:
-
Check your trip switch
You can also try contacting the Support Teams on Social Media via Facebook or X (formerly Twitter).
You can try https://help.ovoenergy.com for live chat. Otherwise… 105 it.
+4- Carbon Catcher***
- 411 replies
Do you know what the problem is? Has your electricity meter failed?
+1- Plan Zero Hero
- 7867 replies
OVO’s phone lines should be open right now. 0330 303 5063.
But if you’re on Pay As You Go, you need Boost instead, it’s 0330 102 7517.
+4- Carbon Catcher***
- 411 replies
https://www.ovoenergy.com/help/christmas-opening-hours
+1- Plan Zero Hero
- 7867 replies
- Answer
Updated on 03/02/25 by Abby_OVO
You can find our opening hours and how to contact us here:
If you’re off supply for electricity and we’re closed, please call the Distribution Network Operator (DNO) on 105 – (they’re the people responsible for problems with the cables supplying electricity to your home).
Before you ring, please remember to:
-
Check your trip switch
You can also try contacting the Support Teams on Social Media via Facebook or X (formerly Twitter).
You can try https://help.ovoenergy.com for live chat. Otherwise… 105 it.
- Plan Zero Hero
- 2008 replies
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
1 person likes this
Hey
Really sorry to hear of the issues you’ve had!
Did you get this sorted?
If not, our Support Team are open as usual today so you can call us to book in an emergency meter exchange.
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