Hello. I have recently switched to OVO from octopus to take advantage of the heat pump tariff add on. But I can't see anywhere that the add on is active. Perhaps it is running in the back ground but I have no way of knowing. Has anybody got any experience of this?
Solved
Heat pump tariff add on
Best answer by Emmanuelle_OVO
Hey
I found the following on the website, are you eligible?
Check you’re eligible for Heat Pump Plus
Right now, we’re offering Heat Pump Plus to OVO customers who:
- Have a compatible heat pump, or bought their heat pump through our partner Heat Geek. Heat Pump Plus is currently compatible with:
- Connected Vaillant aroTHERM 3 or aroTHERM Plus heat pumps, from 2016 onwards.
- Connected Viessmann Vitocal 150-A or 151-A air source heat pumps.
- Mitsubishi Electric Ecodan heat pumps from 2015 onwards connected to a MELCloud account with a wifi adapter.
- Have a smart meter that sends half-hourly readings. If you don’t have one, you can have it installed through OVO at no extra cost.
- Not with OVO? Get a quote in just 2 minutes.
You can check if you’re eligible here. If not, you can still register your interest. We’ll be partnering with other heat pump manufacturers soon, and will let you know when you’re eligible.
Important to know
For full details about Heat Pump Plus, read through our terms and conditions.
1 Actual sum is £247.86. When you add Heat Pump Plus to your plan, your home energy rate will stay the same, but the energy consumed by your heat pump will be charged at an effective rate of 15p per kWh (thanks to payment of your Heat Pump Plus credit). The £245 saving is based on an air source heat pump with a UK average Seasonal Coefficient of Performance (or efficiency rating) of 2.8 and an annual consumption of 2609 kWh with the Heat Pump Plus add-on compared to OVO's average SVT rate of 24.50 per kWh. Actual savings will vary depending on your heat pump usage, efficiency rating and the cost per kWh of your standard home energy tariff.
Heat Pump Plus is a new product, and we're currently trialling compatibility with new manufacturers. Availability is currently limited to the first 100 customers with eligible Viessmann and Mitsubishi Electric Ecodan heat pumps who sign up. This is so we can review this add-on, and make improvements. There is no limit on Vaillant heat pump customers. Please see terms and conditions for more information.
+1- Plan Zero Hero
- 7929 replies
Welcome
Might be worth asking OVO Support to check, Live Chat at https://ovoenergy.com/help is the fastest way. :)
Hey
I found the following on the website, are you eligible?
Check you’re eligible for Heat Pump Plus
Right now, we’re offering Heat Pump Plus to OVO customers who:
- Have a compatible heat pump, or bought their heat pump through our partner Heat Geek. Heat Pump Plus is currently compatible with:
- Connected Vaillant aroTHERM 3 or aroTHERM Plus heat pumps, from 2016 onwards.
- Connected Viessmann Vitocal 150-A or 151-A air source heat pumps.
- Mitsubishi Electric Ecodan heat pumps from 2015 onwards connected to a MELCloud account with a wifi adapter.
- Have a smart meter that sends half-hourly readings. If you don’t have one, you can have it installed through OVO at no extra cost.
- Not with OVO? Get a quote in just 2 minutes.
You can check if you’re eligible here. If not, you can still register your interest. We’ll be partnering with other heat pump manufacturers soon, and will let you know when you’re eligible.
Important to know
For full details about Heat Pump Plus, read through our terms and conditions.
1 Actual sum is £247.86. When you add Heat Pump Plus to your plan, your home energy rate will stay the same, but the energy consumed by your heat pump will be charged at an effective rate of 15p per kWh (thanks to payment of your Heat Pump Plus credit). The £245 saving is based on an air source heat pump with a UK average Seasonal Coefficient of Performance (or efficiency rating) of 2.8 and an annual consumption of 2609 kWh with the Heat Pump Plus add-on compared to OVO's average SVT rate of 24.50 per kWh. Actual savings will vary depending on your heat pump usage, efficiency rating and the cost per kWh of your standard home energy tariff.
Heat Pump Plus is a new product, and we're currently trialling compatibility with new manufacturers. Availability is currently limited to the first 100 customers with eligible Viessmann and Mitsubishi Electric Ecodan heat pumps who sign up. This is so we can review this add-on, and make improvements. There is no limit on Vaillant heat pump customers. Please see terms and conditions for more information.
I’ve just rang OVO to try get onto the heat pump tarrif (and done the eligibility application) and have been told im not eligible. Apart from the people not being very helpful/wrong, i’ve checked the eligibility criteria and have checked I meet the criterira:
To get Heat Pump Plus, you must:
- be an OVO customer on any electricity only or dual fuel fixed tariff or on our standard variable tariff (Heat Pump Plus is not available to gas only customers or pre-payment customers); - I am on electricity only
- Use one of the following eligible heat pumps:
-
- a heat pump installed by Heat Geek via an introduction by OVO) with a working internet connection that is able to provide kWh consumption data to the installer and OVO or;
- a Vaillant aroTHERM 3 post 2016 or an aroTHERM Plus heat pump with a connected myVAILLANT Connect internet gateway; - I have an Aerotherm Plus and have sent my Connect gateway details
- a Viessmann Vitocal 150-A or 151-A heat pump with a connected WiFi Module (TCU) or
- a Mitsubishi Electric Ecodan Heat Pump installed from 2015 with an active MELCloud account.
- Have an anticipated annual heat pump electricity consumption of less than 6,000 kWh. Consumption above this 6,000 kWh limit will be charged at the standard unit rate the rest of your property is charged at; - my whole house anticipated usage is below 6000kWh
- have a smart meter that communicates half-hourly data with OVO. - I have a smart meter (installed July 2024 so quite modern)
- have an active monthly direct debit to pay for your energy. - I have this
Does anyone know how I can escalate this?
Hey
It looks like a specialist team are looking after the heat pump tariff and applications. You can contact the heat pump support team on 0333 034 1565 (Mon-Fri (9am-5pm) or email heatpumps@ovo.com.
They’ll be able to look into this for you and what escalation options are available. I hope this helps!
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.