From day one with OVO I have been able to see annual data and comparisons, rather than daily useage. It would appear that this functionality has been removed in preference for daily data returned by smart metres. I for one am not intending to micro-manage my energy consumption and am happy to check long term deviations and so spot increasing annual costs so I can budget accordingly.
When questioned I am told this is probably due to issues at my end - wrong browser, clogged cache, and so on. Nonsense.
You tell me that by clicking on usage that the options to see year on year comparisons should appear - they do not.
When I go to the help centre and ask for my annual statement there is a check your yearly energy use box, which when clicked on re-routes me back to my monthly energy use in and endless loop.
So broken links? Update issues?
Is this something other folk are having issues with?
What was a first rate site seems to be having issues with the latest update and basic functions either broken or deliberately removed …
Best answer by Jess_OVO
Updated on 18/10/23 by Abby_OVO
Back with an update from the team on this one - they have been working on this feature so sounds like a bug crept in there whilst they were making the changes (hopefully this should have already been fixed).
They did also explain that the usage views available do depend on your meter type -
Smart users (with exclusivelysmart meters) will see tabs to toggle between views - they can view daily, monthly and yearly usage.
Traditional users (with exclusivelytraditional meters) will not see the tabs as they can only view yearly usage.
Mixed meter users (with both types) will not see tabs, but they do see the drop down (within the navigation menu on the left) - they can view yearly and monthly.
knight wrote:
Anyway, great to see a community forum being well used and hopefully the problem will be easy to fix.
A good community forum goes a long way towards customer satisfaction. Though I should say that I’ve never joined before because I’ve never needed any support before - that doubtless says something important about Ovo.
And we whole-heartedly agree with this one - so nice to have so many active community members here to help us improve our online features. Bringing all your technical expertise to the table, we really are incredibly grateful to have you here to share your knowledge and ultimately play a really important role in our journey to Plan Zero - we couldn’t do it without you!
It seems to be there for me so this might be an account specific issue. Try asking the Support Team to take a look. If they’re able to dig up the data, they’ll be willing to try.
A
Anonymous
0 replies
December 15, 2022
Could someone please help with my understanding of the difference in readings on my energy usage---both gas and electricity. Two screen shots attached.
Hi @JGANLEY it looks like you main screens are showing a total figure whereas on the graphs to the bottom right you have December highlighted /selected so that is a months figure
I lovED the app ability to easily compare energy use across the years of my account. The new views have lost this and it is a crucial tool in keeping track of energy use and checking in line with previous years or falling.
The updated layout is really a big step backwards from a previously excellent app. I will need to go back to maintaining spreadsheets.
You can still make comparisons via your account online @DaveF10 , you just ‘switch view’. To be honest, I don’t remember being able to do that via the app.
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