There’ll be a planned outage that’ll affect your ability to top up 

We want to let you know that maintenance is planned on the following times:

Sunday 6th October from 7am to 9am

Thursday 10th October from 8pm to 2am (overnight into early Friday morning)

Sunday 13th October from 1am to 5am

Sunday 20th from 7am to 5pm

Monday 21st from 12am to 5am

Sunday 27th from 9am to 3pm

During this time, OVO Pay As You Go customers with a smart meter won’t be able to top up. Your supply won’t be disconnected as there’s a ‘non-disconnect’ friendly credit period for all smart meter customers overnight – between 6pm and 9am Monday to Saturday, and Saturday from 4pm through until Monday morning at 9am.

If you’re off supply heading into this planned maintenance period, and you need to top up to get back on supply while it's taking place, you’ll be able to add credit to your meters via a Payzone or a post office

This work helps make sure things keep running smoothly for our Pay As You Go customers. After the outage there’ll be no change to your supply or the way you top up.

If you think you have a separate issue affecting your smart top ups, see our topic guide on common issues and fixes. 

If you need to contact us regarding a Pay As You Go emergency follow the steps below:

Pay as you go emergencies - https://www.ovoenergy.com/help/article/emergencies

Phone: 0330 175 9669

Opening hours:

Mon-Fri 8am to 8pm

Sat-Sun 9am to 5pm
 

You can also send us a private message on our Social Media channels at the following links:

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Opening hours:

Mon-Fri 8am to 8pm

Sat-Sun 8am to 5pm

Thanks,

The OVO Team