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New tariff not updated on smart meter yet

K
Carbon Cutter*

When do the new tarriff’s kick in? My smart meter is still showing the tarriff’s from pre July

 

Best answer by KTHS2611

I contacted them this morning. It shows as being changed on there end. They asked me to wait a month to see if it sorted it’s self out, if not to get back in touch.

 

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Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7890 replies
  • July 3, 2023

Hiya,

I’m just a customer.

They’ve already kicked in. If your meter hasn’t updated, you can ask OVO to try the SMETS Command Update Tariff Configuration to force it through. Latest rates at https://plans.ovoenergy.com .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
K
Carbon Cutter*
  • KTHS2611
  • Author
  • Carbon Cutter*
  • 2 replies
  • July 3, 2023

Thanks will do.

 

Firedog
Plan Zero Hero
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  • FiredogPlan Zero Hero
  • Plan Zero Hero
  • 2035 replies
  • July 3, 2023
Blastoise186 wrote:

If your meter hasn’t updated, you can ask OVO to try the SMETS Command Update Tariff Configuration to force it through. 

@Blastoise186 [and @Abby_OVO if you know ...] How long do you suggest we should wait for the tariff data to be updated before pestering Support? Days? Weeks? 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7890 replies
  • July 3, 2023

I’d say one month, to allow enough time for automated retries and queues to clear. Sometimes these updates are done in batches!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Firedog
Abby_OVO
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    Firedog
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K
Carbon Cutter*
  • KTHS2611
  • Author
  • Carbon Cutter*
  • 2 replies
  • Answer
  • July 3, 2023

I contacted them this morning. It shows as being changed on there end. They asked me to wait a month to see if it sorted it’s self out, if not to get back in touch.

 

Firedog
Abby_OVO
2 people like this
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    Firedog
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