A while back there was a drop down menu allowing me to switch between accounts but that seems to have disappeared. Any ideas?
Solved
I have two accounts with OVO but I can only seem to access one via my online account - How can I login to the other account?
Best answer by Jess_OVO
Updated on 07/02/25 by Emmanuelle_OVO:
Welcome to the OVO online community,
Can see you’ve already met one of our community members who’s given some great advice as to the usual ‘switching between online accounts’ process.
Simon1D wrote:
It’s worth mentioning here that we’re currently in the process of migrating all our members over to a new billing platform, which includes a new online account. If one of your accounts is migrated slightly ahead of the other, the option to switch between your accounts once logged in won’t be visible.
In the meantime you’ll need to use your customer ID number to login to one of the accounts instead. Both accounts will still use the same password. If you’re not sure whether your account is on the new or older platform, our Support Team will be able to check and advise on the best steps to get you logged in to both online accounts.
Let us know how you get on - we’re hoping this helps get things sorted. 
Updated on 07/02/25 by Emmanuelle_OVO:
Welcome to the OVO online community,
Can see you’ve already met one of our community members who’s given some great advice as to the usual ‘switching between online accounts’ process.
Simon1D wrote:
It’s worth mentioning here that we’re currently in the process of migrating all our members over to a new billing platform, which includes a new online account. If one of your accounts is migrated slightly ahead of the other, the option to switch between your accounts once logged in won’t be visible.
In the meantime you’ll need to use your customer ID number to login to one of the accounts instead. Both accounts will still use the same password. If you’re not sure whether your account is on the new or older platform, our Support Team will be able to check and advise on the best steps to get you logged in to both online accounts.
Let us know how you get on - we’re hoping this helps get things sorted.
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