Hello all.
I only joined OVO in March, so I’ve only had 4 monthly statements so far & every 1 of them have been wrong.
As a new customer I’ve been keeping an eye on my account, just to make sure my direct debit payment covers my actual usage costs.
I’m guessing I have a different setup to most, as in the fact that we have 2 gas meters & 1 electric. only 1 gas, 1 elec are smart meters.
The normal view on the illustrative statement is correct up until my monthly statement has been produced, so the billing on all 3 meters is in sync. Albeit as long as a manually supply my dumb meter reading.
But my actual bill so far every month has only incorporated any 1 of the meters, or 2 of the meters or even once after a phone call to OVO to let them know, it had been amended to show a combination of 2 different meters.
Every month I place a call to OVO to let them know my monthly statement is wrong again & eventually OVO produces a correct statement.
I’m almost certain it’s the 3 meters & not the usual 2 that are the problem.
I did have the smart meters turn dumb for 6 weeks in May- June with the IHD also showing no data, a power cut during the night restored the service, I lost the daily smart meter readings for a week the end of June so yet another phone call to OVO, but OVO we’re still receiving readings, my OVO account is now showing smart meter readings OK but is not showing any usage data for July.
I've had more conversations with OVO in 3 months than I’ve had with any energy supplier over the last 10 yrs.
How hard can it be to get my actual monthly statement correct.
Tom...
