Help - why can't I submit a meter reading?

Can you see your previous readings on this page? Compare the new one with the previous ones. Could you have submitted too many or too few digits?

I have tried over the last 2 days to submit an electricity meter reading manually.I keep getting “ Oops there is a problem “ message. I have received a bill for the period 16th June to 16th July but it only refers to the usage up to my last reading on 30th June which I gave because of the change in the energy cap after this date. Bizarrely it includes daily standing charge up to 16th July. My account says next reading due 17th August. I thought we were meant to input data every month by 16th. Why would this be?

Hi @JM2 , that sounds as if your recent attempt got logged despite the error message. Can you see any readings on your account (if you have access)?

https://account.ovoenergy.com/meter-readings?

Hi, yes can see readings . Last one was 30th June. Latest attempt not registered.

Ok - can you see that your reading that you’re trying to input is in the right area (numerically) .. sorry not trying to say that you can’t input correctly but just wondered if you missed a digit?

I’m not surprised at the standing charge being up to date … that’s normal with their live billing even if a reading isn’t available

Hi, yes all in right place. I gave them a call. Been some systems glitches. They have input reading for me. Hopefully all sorted now. Thanks for your replies. 

Reference thread: 

• Sort out the regular issue of new customers not being able to easily give opening meter readings

which seems to also suggest I’m not the only one.

I switched today to OVO. I have a smart meter. I received an email from OVO to say I should submit meter readings, even though I have a smart meter. I can’t submit my opening meter reads and get the above error message.

Also mildly frustrating that I need a separate account to use the Forum, rather than just being able to login with my OVO account.

Hi @Laws ,

The support team can bypass that issue. Get in touch via https://ovoenergy.com/help and they’ll take a look.

As for the forum account? It runs on a separate system from everything else which is why a different account is needed. This also protects your privacy while allowing non-OVO members to also take part.

Thanks @Blastoise186 - super helpful. 

Do we know why this keeps happening? 

Not at the moment I’m afraid.

Did you get this sorted @Laws?

Yes thanks @Emmanuelle_OVO - I emailed hello@ovoenergy.com with my meter readings and an agent phoned me back to say they’d added them to my account and that switching from my old supplier would take some time but my readings were in line with my smart meter readings so that is communicating correctly, which is a relief. 

Can’t send readings get message saying error check details, ( my details same as always?)

Same here - "oops there's a problem" message appears every time I try to submit reading. Did manage to get through on 0345 072 9386 and give reading over the phone. (0330 number not available at weekends)

Websites issues sending readings!! does anyone know if its because it is the weekend? Their phone lines are closed as well! 🤨 Grateful for your help🙂

The weekend should have nothing to do with reading entries @evans.cm 

If it won’t accept your details, you could try their social media channels

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Thank you BPLightlog, that is what thought but these days who knows!  Thanks for the suggestion & link to to use Social media, very grateful 👏

It turns out, that its all Bots at the weekend 🤖despite giving opening hours… no humans available 🤨 So i did Chat on the website & the Bot took the readings😅 which means i can now forget it for now but will check next week to make sure they actioned the info 🙂

Some people do seem to be having trouble sending readings today, (I haven't tried myself), you are not the only one to post about it

My guess is that it's a server or connection error somewhere on the internet.

They happen and usually get fixed fairly quickly so try again this evening or tomorrow.

There may be a web issue at present as one or two have commented @Gary G 

If it won’t accept your details, you could try their social media channels or online chat

https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Hi, I'm unable to send my meter readings today, this has never happened before. I will try again tomorrow, if not successful will have to call them I suppose?

As I mentioned earlier 

Or use the chat feature 

@BPLightlog    thanks for your advice, I managed to input the readings on the chat bot system this morning. 

Hey @IanFerguson @Gary G 

Sorry to hear you’ve both had some trouble submitting meter readings.

@IanFerguson Glad to hear you were able to submit this to the team instead. 

@Gary G have you been able to get your readings submitted?

Let us know how you’re getting on, if you’re still having trouble online I’d suggest submitting the readings via the Support Team in the meantime.

@Abby_OVO I just tried myself about 20 mins ago and it’s still giving the Oops message today when you try to submit a reading online.