Hi all,
I have been living in a rented property for the last 2 years. Since moving into the flat, we have been toping up the gas and electricity via pay-as-you-go. However, during all this time, the account has been under the name of the landlord.
I finally decided to update the account details to my name yesterday (15/04/23). The change was surprisingly quick and painless… or so I thought
I have just checked my meter and all the credit we have built up over the past few months (a combination of the government monthly payments plus our own top-ups) has vanished and we are now on emergency credit! We had around £200 credit on our account (circa £100 in gas and electricity each).
What I think has happened, is that Ovo recognised this credit as belonging to the landlord - so they have either paid it back to him (which would be weird seeing as its a pay-as-you-go account, there should be no debit card on file to refund the credit to), or the have taken the money for themselves?!
I currently cannot get in contact with them seeing as the call centre is closed for the weekend. I should add that I did not take any pictures of the meter credit before I updated the account details, plus all the historical payments we have made seem to be wiped from the meter’s memory.
Will this be an easy fix, or are we screwed?
Edit: I should also add that our account only just migrated over from SSE to OVO this week (I know this because I called the helpline to update the account details earlier in the week, and was unable to do so because the account was in the middle of the migration process). So there is a chance this issue could be related to the migration rather than me updating the account details, but I am unsure.
