I am a first time tenant who recently moved into a home supplied by OVO but I am receiving bills under the previous tenants account. I am non-verbal and have tried emailing and using the online chat service both of which haven't worked. Is there anyway I can resolve this without calling? The property mangers have already tried to resolve this by calling and explaining all this but the advice has still been to call.
I also already looked into switching to a more accommodating service but unfortunately still need to set up an account on OVO before I could do so.
PS- I live alone and quite far from any family so getting someone to help would be quite difficult. I also would prefer to not have to rely on such methods.