Will a 3 phase smart meter work for my 2-phase supply and dual-rates?

Just so you’re aware, I don’t know of any other suppliers actively doing these installs right now that are still going and didn’t get SoLR’d

In case it’s of any help @HexhamUser , a relative has recently had a polyphase meter (AMR) installed by the local DNO. I can’t see if you’ve already explored this option and it may not help on the cost but it might help on the speed. 
They were having their system updated and had contact with National Grid and their DNO to set it up

I have an economy 7 meter and appear to have a 2 phase system as there are only 2 Fuses.

I want to fit Solar panels and have requested a Smart Meter.  I have had an automatic reply that my system is not suitable but no reason has been given,

In the past[ at least 3 years ago] when I had an engineer visit they suggested I arrange to have the system converted to single phase which seems a backward step.  Please advise when I can order a Smart Meter

Thank you

Hi @PDW2 , just so that you’re aware, this is a public forum and so not a direct channel to OVO. You will need to get back in touch with customer support. 
From what I’ve seen, you would need a poly phase meter which is not an easy fit as they are not available in large quantities and need engineers with extra authorisation to fit. 
Not sure why you think single phase would be a backward step unless you need extra power into the property. There are others on the forum who have some experience with poly phase meters but from what I remember, it’s always been with a 3 phase supply. 
A 2 phase supply is rather unusual 

Thank you BPLightlog

Hi All:

Does anyone know if there is any update on Ovo rolling out multi-phase dual-rate smart meters?

I was told they would be rolling them out in my area (Northumberland) before now, but when I try to find out any further information (via the customer support number) I get absolutely nowhere - it seems that their “system” doesn’t let them book in such Smart Meters so they can’t help.

Already in progress! Try booking via https://smart-booking.ovoenergy.com. If it is possible in your area, OVO will update the booking.

Thanks @Blastoise186 but that system says I can’t have a SM yet. It is so frustrating to get conflicting information. You say “in progress”, Ovo engineers tell me they are being rolled out, I have an email from Ovo saying that the meter I need is being rolled out regionally, yet customer support say they can’t help.  

Is there anywhere I might be able to get definitive information from?

The link I gave you is considered the single source of truth in this case. When it is used successfully, an internal team will intervene and update the booking if they see that a 3-Phase Meter is needed.

My information about this comes directly from internal teams who I get to talk to from time to time and can call on via the forum moderators.

Thanks again. My use of the booking website produced: “We check multiple criteria to make sure we successfully install your new smart meters on the day. Your account does not pass our eligibility check right now. Eligibility can change so please come back to try again soon.”.  

I hope this means they know what kind of SM I need! I’ve been getting so many mixed messages since February, and it’s just that some idea of when our region might get them would be reassuring. 

Hey @HexhamUser 

Sorry you’re still waiting for a smart meter. It definitely sounds like the system has the right information about your meter, this means it won’t let you book an appointment that would be cancelled due to eligibility, so I’m glad the system is working as it should to prevent those.

Like it mentions, eligibility can change so we’d recommend checking back there soon.🙂

I’ve hot heard of any progress with Ovo installing multi-phase, dual-rate smart meters. I still get the “uneligible” mesage when I try the booking system. OK,  but it’s so frustrating to have no idea whether any progress is being made by Ovo towards fitting this type of Smart Meter, anywhere or whether Ovo are just ignoring us. I’ve already exported over 700 units to the grid for free (since I can’t get a SEG tariff without a SM).