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cfaulk50
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March 31, 2024
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Why is my IHD no longer shows a standing charge?

  • March 31, 2024
  • 3 replies
  • 490 views

Until recently, my Chameleon IHD used to show a standing charge.  I went through it a couple of days ago, and it has stopped showing this.  The meter still identifies a charge of 50.5p per day.  I had heard somewhere that standing charges were to be banned for prepayment customers, and was wondering if that applies to credit meter accounts too.  

Best answer by Chris_OVO

Updated on 15/10/25 by Abby_OVO

 

Hi @cfaulk50,

 

It looks like our volunteers have already made a great start in answering this for you. 

 

It’s also possible the next tariff rate has been pre-configured in the meter and it’s just waiting for a go-live date to fire - that can sometimes fix this.

But those Standing Charges aren’t going away anytime soon - I can tell you that much.

 

We have all our Smart meter and In-Home displays guides here which link out to meter manuals Those manuals will include how to see your unit rates and standing charges.

 

If you have any account specific questions you can reach out to our Support Team.

 

I hope this helps.

3 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
March 31, 2024

Hi @cfaulk50 , no unfortunately standing charges are still in place. In fact for the next round of price caps, in most places they are increasing. 
Your meter (not your IHD) will have the correct info alongside your plan page. 

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    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 31, 2024

    It’s also possible the next tariff rate has been pre-configured in the meter and it’s just waiting for a go-live date to fire - that can sometimes fix this.

    But those Standing Charges aren’t going away anytime soon - I can tell you that much.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Chris_OVO
      Community Manager
      Chris_OVOSolved
      Community Manager
      April 1, 2024

      Updated on 15/10/25 by Abby_OVO

       

      Hi @cfaulk50,

       

      It looks like our volunteers have already made a great start in answering this for you. 

       

      It’s also possible the next tariff rate has been pre-configured in the meter and it’s just waiting for a go-live date to fire - that can sometimes fix this.

      But those Standing Charges aren’t going away anytime soon - I can tell you that much.

       

      We have all our Smart meter and In-Home displays guides here which link out to meter manuals Those manuals will include how to see your unit rates and standing charges.

       

      If you have any account specific questions you can reach out to our Support Team.

       

      I hope this helps.

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