Hi
my indoors display doesn't show the consumption of gas for a few weeks now.
the gas meter shows “Rejected” on the screen when I press any buttons.
Any idea what could be?
thanks
Answer
Why does my Secure Liberty EG4v 10 gas smart meter say 'rejected' when I press A or B?
Best answer by Blastoise186
Updated on 11/11/25 by Ben_OVO
That definitely looks like a SMETS1 Secure Liberty EG4v 10 gas meter then. So your electricity meter is probably a SMETS1 Secure Liberty 100 Series meter. Given the install date of 2016, I get the feeling your IHD might be a Secure Pipit 500. Does the IHD look like the one in this thread?
As for the buttons on your gas meter, the A and B buttons won’t do anything useful if you’re with OVO on a Pay Monthly/Credit Tariff such as Better Energy, since the meters will be in Credit Mode. The A and B buttons on a Secure meter are only useful if the meter is in Prepayment Mode and you’re on Pay As You Go (removed by Moderator).
Try pressing button 0 on your gas meter. This should go through a few screens such as the current date and time. If it shows a message such as COMISSION however, it might need to be re-activated by the Support Team.
Next, try button 6 which should tell you the current tariff info. The info on the display should match your current tariff, but if it doesn’t, please contact the Support Team and let them know.
The other one to try is button 9, which should show the current reading.
After doing those, please allow around 30 minutes to one hour for the gas meter to check-in with the electricity meter and your IHD should then update with the latest data. The gas meter only usually wakes up to check in every 30 minutes or so, but these steps should force something to show up on your IHD. You might also want to see if there’s any recent readings in MyOVO as well.
If you still don’t get any luck, it might be worth asking the Support Team to do a quick health check to see if they can figure out what’s happening. It’s possible that your meters are currently being upgraded to SMETS2 firmware and are in the middle of being migrated to the National Smart Meter Network, which might explain why the gas meter seems to have gone offline. If that’s the case, everything should come back up within a few weeks at most, once the upgrade is completed.
If you’re still stuck though, feel free to reply to this thread again and I’ll get back to you. I can’t replace the Support Team, but I can offer advice that may help. :)
OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!
+1- Plan Zero Hero
Welcome 
I can definitely try to help you out with this, but I’d need a few more details if that’s OK with you.
Do you know what Smart Meters and In-Home Display you have by any chance? Don’t worry if you’re unsure - if you’re happy to upload a few photos of your smart meters and IHD, I can usually work out what they are.
I’m now watching this thread, so I’ll be notified automatically of any replies.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
+1- Plan Zero Hero
- Answer
Updated on 11/11/25 by Ben_OVO
That definitely looks like a SMETS1 Secure Liberty EG4v 10 gas meter then. So your electricity meter is probably a SMETS1 Secure Liberty 100 Series meter. Given the install date of 2016, I get the feeling your IHD might be a Secure Pipit 500. Does the IHD look like the one in this thread?
As for the buttons on your gas meter, the A and B buttons won’t do anything useful if you’re with OVO on a Pay Monthly/Credit Tariff such as Better Energy, since the meters will be in Credit Mode. The A and B buttons on a Secure meter are only useful if the meter is in Prepayment Mode and you’re on Pay As You Go (removed by Moderator).
Try pressing button 0 on your gas meter. This should go through a few screens such as the current date and time. If it shows a message such as COMISSION however, it might need to be re-activated by the Support Team.
Next, try button 6 which should tell you the current tariff info. The info on the display should match your current tariff, but if it doesn’t, please contact the Support Team and let them know.
The other one to try is button 9, which should show the current reading.
After doing those, please allow around 30 minutes to one hour for the gas meter to check-in with the electricity meter and your IHD should then update with the latest data. The gas meter only usually wakes up to check in every 30 minutes or so, but these steps should force something to show up on your IHD. You might also want to see if there’s any recent readings in MyOVO as well.
If you still don’t get any luck, it might be worth asking the Support Team to do a quick health check to see if they can figure out what’s happening. It’s possible that your meters are currently being upgraded to SMETS2 firmware and are in the middle of being migrated to the National Smart Meter Network, which might explain why the gas meter seems to have gone offline. If that’s the case, everything should come back up within a few weeks at most, once the upgrade is completed.
If you’re still stuck though, feel free to reply to this thread again and I’ll get back to you. I can’t replace the Support Team, but I can offer advice that may help. :)
OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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