First a bit of background:
My original smart meters' communication effectively died last year, so OVO replaced them with new ones. Since then OVO have been getting my readings reliably now for about a year. However, third party apps like Ivie and Loop effectively lost connection to my data for months. Ivie finally came back a couple of months ago but has disappeared again, MIA for the last month. Loop has never regained connection to my meters' data.
I've seen somewhere on here (?) that the connection to OVO doesn't rely only on the DCC connection. But if these things aren't talking to the DCC reliably I'm going to be kind of stuck if I ever wanted to move away - especially with the news about OVO's refinancing and possible full sale. Does anyone know the best number to call / department to speak to to get this looked into and maybe even have them replaced again if they're failing yet again? Obviously SOMETHING isn't right and to be honest it's getting a bit annoying now, especially since these things are supposed to be the be all and end all of energy companies' drive for efficiency.
