Why is there no option to change my smart meter installation date online? Despite their text massage saying I would be able to change it online. It’s Saturday and I want to change my appointment from Monday to Tuesday, but if the only option is to phone them then I can’t do that until Monday morning since the phone lines are closed at weekends, which is less than 24 hours notice, and hence a £30 fine.
Best answer by Firedog
Updated on 20/03/25 by Ben_OVO
Smart appointments can be easily cancelled or rescheduled via your online account or app. There are instructions for this in this tutorial:
If you don’t have the option online our Support Team can cancel or reschedule it for you.
The ONLY option is to reschedule by phone, ...
Since the phone number is the ordinary support one, you should be able to get in touch with the same team via Twitter or Facebook, and they should be there today:
https://www.facebook.com/ovoenergy
Send a DM with your account no., name, address, postcode and date of birth so they know who they’re dealing with, and then post in their feed to say you’ve sent a DM.
+5According to their tutorial, there should be an option
There should be an option to-reschedule online but there isn’t. The screenshot I gave is from https://smart-booking.ovoenergy.com/
Here is the whole page. The ONLY option is to reschedule by phone, but of course the lines are closed over the weekend.
Updated on 20/03/25 by Ben_OVO
Smart appointments can be easily cancelled or rescheduled via your online account or app. There are instructions for this in this tutorial:
If you don’t have the option online our Support Team can cancel or reschedule it for you.
The ONLY option is to reschedule by phone, ...
Since the phone number is the ordinary support one, you should be able to get in touch with the same team via Twitter or Facebook, and they should be there today:
https://www.facebook.com/ovoenergy
Send a DM with your account no., name, address, postcode and date of birth so they know who they’re dealing with, and then post in their feed to say you’ve sent a DM.
Have just installed the OVO app, and found this .. if you’re ill you can cancel within 24 hours without penalty… provided you know how to call [object Object] lol.
+1That app issue is definitely something we can flag via the forum. We’ll let the forum moderators know. We’re only volunteers on the forum, so we’ll need to get their help to raise this. I’m always testing the app to destruction, so it kinda helps that the app team knows this forum well.
Please can you tell us what phone you use, and the OS version? Also, please go to Account > App Info and tell us the App and CodePush Versions you see there. This helps a lot when the moderators reach out to the team.
@Blastoise186 - Sure .. my phone is a Moto G62 with Android version 12. The App version is 16.7.0 and the CodePush version is v413.
+1Thanks. That confirms you're running on a supported device and the app is up-to-date.
The forum moderators will be available in the morning. We'll have a chat with them
You should be able to get in touch with the same team via Twitter or Facebook, and they should be there today ...
It’s a shame they never mentioned that in any of their texts or emails, or on their website or on their app. It’s less than 24 hours before the installation now so I suspect it can’t be postponed without incurring a penalty.
+1tbh with the recent chaos that Elon Musk is causing on Twitter, I probably wouldn’t recommend going down that route anyway. Especially if Elon is just going to lock down Twitter again.
Hey
Sorry to hear about the issues you’ve had trying to get the appointment date changed, did you manage to get it done?
Have just installed the OVO app, and found this .. if you’re ill you can cancel within 24 hours without penalty… provided you know how to call [object Object] lol.
Thanks for flagging this, I’ve raised it to the team in charge of this, they’ll get this updated.
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