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Emergency Control Valve (EVC) that shuts off gas supply can’t be operated due to positioning of smart meter - how to get this fixed?

  • March 14, 2022
  • 1 reply
  • 3431 views
Derbyshirelad
New Member***

How long does it take for ovo to respond to emails on average?

Best answer by Tim_OVO

Updated on 27/11/25 by Ben_OVO

 

 

 

Thanks for those photos, @Derbyshirelad - it does look like that meter is very close to the ECV and might be making it tricky to operate. 

 

The owner of the pipes leading up to, and including the ECV, is the gas transporter for your region. But it’s not clear what needs adjusting for this supply. So as Blastoise mentioned, the OVO Support team are well placed to work out if it’s one of our engineers or the transporter. They can then reach out to the transporter, or advise you to with the details included. 

 

I’d recommend chasing this up via online chat which you can find here. There might be an update to share with you!

 

Meter relocation details and prices, along with these details for other types of jobs can be found here:

 

 

Derbyshirelad

1 reply

Tim_OVO
Retired Moderator
  • Tim_OVO
  • OVO Forum Legend
  • Solved
  • March 15, 2022

Updated on 27/11/25 by Ben_OVO

 

 

 

Thanks for those photos, @Derbyshirelad - it does look like that meter is very close to the ECV and might be making it tricky to operate. 

 

The owner of the pipes leading up to, and including the ECV, is the gas transporter for your region. But it’s not clear what needs adjusting for this supply. So as Blastoise mentioned, the OVO Support team are well placed to work out if it’s one of our engineers or the transporter. They can then reach out to the transporter, or advise you to with the details included. 

 

I’d recommend chasing this up via online chat which you can find here. There might be an update to share with you!

 

Meter relocation details and prices, along with these details for other types of jobs can be found here:

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
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