Emergency Control Valve (ECV) that shuts off gas supply can’t be operated due to positioning of smart meter - how to get this fixed?

Hi @Derbyshirelad ,

On average, you’re talking somewhere around 3-5 working days under normal circumstances. However, the Support Team is being swamped right now so it may take up to 10 working days. Please bear with them during this time and they’ll get back to you when they can.

Got back within a day and asked for photos which I sent same day that was 3 weeks ago 

To cut a long story short our gas man pointed out (I’m ashamed to say I didn’t pick up on it earlier) that the lever that shuts gas off can’t be operated  due to positioning of smart meter.

It’s tricky to figure out from the photos (even with the second one that was there), but it appears at first glance that the lever can just about squeeze through the gap.

This isn’t something I can say for sure though as I can only visually inspect the photos that get shared here. I’m also getting the feeling that this is a semi-concealed installation, which adds further complications due to the tight tolerances and small spaces to work with. The clue for me is that I think I’m seeing OVO’s special semi-concealed meter fitting kit in the photos.

A wider shot would confirm that.

I can assure you that the lever can’t be moved and there’s no movement I can do safely or with any confidence so I will wait and see as for access I removed the cupboard to enable more access due to lockdowns etc new kitchen is yet to be fitted so access remains ok.