I've always been a little suspicious of my meter readings and changing to a smart meter has not altered that. There are just two of us living in a four bed house. We cook with electric and use gas for water/central heating. We also have solar for water which reduces the bill substantially through the summer. However, our DD has always been between £150 and £178 per month, whereas most of our friends are paying sub £100. We've recently compared bills, usage and costs per kWh with friends who houses and lifestyles are comparable to ours and their DDs range from £60 - £80 pm. How can we be so far adrift?
I would like my meters checked to ensure that they are measuring correctly. Can this be arranged?
Best answer by Lucy_OVO
Updated on 23/11/20: The info here was taken from this topic on faulty meters:
- If you believe your meter is clocking too fast or too slowly you can arrange to have a meter accuracy test (MAT) or an OFMAT for gas. There is a charge for the test which is refunded if the meter is proven to be faulty. The charges are £149 for MAT or £157 for the OFMAT. More info on costs here.
- If a meter accuracy test has determined that a meter is clocking too fast by at least 2.5% or slow by at least 3.5% we will need to complete a faulty meter exchange. Please note that for OFMATs, the gas meter is replaced as part of the OFMAT appointment.
- If the meter is deemed faulty and once the faulty meter exchange has been completed we will be able to re-bill your account, factoring in the results of the MAT test. We do not recalculate the removal reading if the meter is confirmed as slow.