High Usage costs?

It is very rare for Smart meters to clock your usage inaccurately, particularly if it’s showing the same level of usage as the meter that was replaced. As with most things in life, making usage comparisons with other households is not always as easy as it seems, as there are many factors which could explain the differences you have seen in your monthly energy costs.

We’ve put together this great guide to ways you could reduce your monthly bills and would highly recommend checking out the Centre for Sustainable Energy - who can give impartial energy-saving advice.

Inaccurate Meters

If you’ve explored all other possibilities and are still concerned about the accuracy of your meter, you can arrange to have a meter accuracy test (MAT) or an OFMAT for gas. You can request this by contacting our Support Team - they may recommend you carry out a creep test before arranging an engineers visit, find out how to carry this out here.

There is a up-front charge for the engineer to carry out these accuracy tests, more info on costs here. A meter is deemed faulty if it’s clocking too fast by at least 2.5% or slow by at least 3.5%. In this case the cost of the appointment will be reimbursed but it’s worth considering carefully before scheduling the appointment as there is no guarantee what the outcome of the test will be.

If found to be faulty, we will need to complete a faulty meter exchange. and once the faulty meter exchange has been completed we will be able to re-bill your account, factoring in the results of the MAT test.

Tracking your Usage

One of the great benefits of having a Smart meter is you’ll get much great visibility as to what might be using energy around your home and when your usage peaks.

You can ask our Support Team to set the meter to send us a reading every half an hour, which will allow you to see a really accurate breakdown on the ‘Usage’ page of your online account or OVO app (download for Android or iOS). More info of getting the most out of these graphs here -