Property has been empty for some time, and I want to get my electricity supply reconnected. How do I get this done? I’ve already called three different numbers and im pushed from pillar to post.
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How do I reconnect an electricity supply for a property which has been empty for some time?
Best answer by Jess_OVO
Updated on 19/11/24 by Abby_OVO:
What a lovely photo,
Just to clarify, as you mention the electricity supply is currently disconnected, is there still an electricity meter on-site? If so it may be a case of finding out who supplies this meter to get an account set-up with them and the electricity back up and running. You can check this by contacting your DNO - more details here.
If there’s no meter at the moment, this would require a new supply to be set-up. OVO Energy can now take on new connections. Some details of what to do is below:
Is a new connection needed?
If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).
Are you a domestic customer?
- Are you a domestic customer who will be living at the property
- If no: we can only offer a new connection to domestic customers who'll be living at the property.
- If yes: continue to the next section below
Request a new connection
- We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
- Electricity: cabling from the mains should already be on site
- Gas: pipework from the gas main in the street should be on site
- If the main connections are available, our Support team can request a new connection from our operations team.
What you should know
- We'll complete a few checks and confirm the date for an engineer visit
- Please look out for this and contact us if the date isn't suitable
- If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
- We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
- If you want a prepayment (PAYG) meter, we'll:
- Install as pay monthly first
- Check the meters are working correctly (so we don't leave you without supply)
- Switch them to a PAYG tariff and account
- Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes
Hope that helps!
Take a look here they should be able to point you in right direction
https://www.energynetworks.org/operating-the-networks/whos-my-network-operator
+1- Plan Zero Hero
- 7888 replies
Updated on 19/11/24 by Abby_OVO:
What a lovely photo,
Just to clarify, as you mention the electricity supply is currently disconnected, is there still an electricity meter on-site? If so it may be a case of finding out who supplies this meter to get an account set-up with them and the electricity back up and running. You can check this by contacting your DNO - more details here.
If there’s no meter at the moment, this would require a new supply to be set-up. OVO Energy can now take on new connections. Some details of what to do is below:
Is a new connection needed?
If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).
Are you a domestic customer?
- Are you a domestic customer who will be living at the property
- If no: we can only offer a new connection to domestic customers who'll be living at the property.
- If yes: continue to the next section below
Request a new connection
- We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
- Electricity: cabling from the mains should already be on site
- Gas: pipework from the gas main in the street should be on site
- If the main connections are available, our Support team can request a new connection from our operations team.
What you should know
- We'll complete a few checks and confirm the date for an engineer visit
- Please look out for this and contact us if the date isn't suitable
- If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
- We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
- If you want a prepayment (PAYG) meter, we'll:
- Install as pay monthly first
- Check the meters are working correctly (so we don't leave you without supply)
- Switch them to a PAYG tariff and account
- Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes
Hope that helps!
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