Skip to main content
Solved

RTS signal- Who do I speak to about getting my meter replaced

  • November 25, 2024
  • 5 replies
  • 354 views
M
Carbon Cutter*

Hi got an email about replacing old meter phoned the number on email 03330341622 got a voicemail saying lines are very busy then got two rings then someone answered asked for account number and name then they just said OK I told him I needed to replace meter and he said he will check,phone just went silent for a few minutes then I hung up didn't seem right does this sound legit to anyone

Best answer by Emmanuelle_OVO

Updated on 24/06/25 by Emmanuelle_OVO:

We have tonnes of handy FAQ’s on the forum. Got any more questions? Check out the following topics:
 

 

 

Hey ​@Markos74 

I’m sorry you didn’t get a reply to this earlier. It appears your topic was picked up automatically by our system & put in ‘spam’.

My advice would be if you’re concerned the call isn’t legitimate reach out to our support team to get this booked in for you:
 

 

The below advice has been taken from our website:

I think I have an RTS meter and you’ve contacted me asking me to call you. What’s the reason for that? 

It's likely you have a meter setup at home that needs us to do a little extra planning before replacing it. There's no need to worry, as we'll make sure to have everything sorted ahead of the switch off on 30 June 2025. You might need to change the tariff you’re on, but you’ll be able to choose from a range of options for customers in this situation. 

If we’ve been in touch with you to talk about this, please use the contact details we sent you to call us. 

 

I think I have an RTS meter, but you haven’t contacted me. What should I do? 

We’re currently getting in touch with everyone who has an RTS meter. If you haven’t got an email or letter yet, you’ll get one soon. 

5 replies

Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • Solved
  • November 28, 2024

Updated on 24/06/25 by Emmanuelle_OVO:

We have tonnes of handy FAQ’s on the forum. Got any more questions? Check out the following topics:
 

 

 

Hey ​@Markos74 

I’m sorry you didn’t get a reply to this earlier. It appears your topic was picked up automatically by our system & put in ‘spam’.

My advice would be if you’re concerned the call isn’t legitimate reach out to our support team to get this booked in for you:
 

 

The below advice has been taken from our website:

I think I have an RTS meter and you’ve contacted me asking me to call you. What’s the reason for that? 

It's likely you have a meter setup at home that needs us to do a little extra planning before replacing it. There's no need to worry, as we'll make sure to have everything sorted ahead of the switch off on 30 June 2025. You might need to change the tariff you’re on, but you’ll be able to choose from a range of options for customers in this situation. 

If we’ve been in touch with you to talk about this, please use the contact details we sent you to call us. 

 

I think I have an RTS meter, but you haven’t contacted me. What should I do? 

We’re currently getting in touch with everyone who has an RTS meter. If you haven’t got an email or letter yet, you’ll get one soon. 

Renewable Energy? Big Fan.
Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • November 28, 2024

It appears to be a legitimate number to call  regarding the RTS switchoff - see this earlier thread:

 

I said, Hey - Watts going on.
Shads_OVO
B
New Member*
  • browny
  • New Member*
  • April 23, 2025

At present I have a legacy meter that needs to be changed in June does anyone know of any other meters I can have but not a smart meter  one gas and one electric meter 

many thanks 

Browny

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • April 23, 2025

Hi ​@browny ,

Unless there’s a technical reason i.e. infrastructure that prevents the install, the new Meters WILL be Smart Meters by default.

You can no longer opt-out of having them if the reason the Meters are being replaced are due to the existing ones reaching End of Service Life - and the same applies to RTS Meters.

There are no other options.

If you’re thinking of having gas put in and there’s no infrastructure in your area, I cannot recommend trying. It’ll be incredibly expensive for you and it’s likely you won’t be able to afford it. Even if the infrastructure exists in your road/street, installation to your property would still be pretty expensive and potentially unviable as you’d likely have to fund it yourself.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Chris_OVO
Community Manager
Forum|alt.badge.img
  • Chris_OVO
  • Community Manager
  • April 24, 2025

Hey ​@browny,

 

Have you had the chance to review the response from ​@Blastoise186? He’s done a great job of answering so far. I’ll leave some extra resources below for you to read: 

 

Renewable energy jokes never get old.
Terms & ConditionsAccessibility statement