Good Afternoon, I am looking for some advice. So I had a smart meter installed on the 20th Aug 2024. And to my disappointment I received an IHD3, I am pay monthly direct debit. So not prepay version. I'm very computer savvy as such. I have emailed twice to complaints department asking why I did not receive the newer IHD6. As in there home user booklet. And I feel I am being fobbed off, With emails from OVO saying that that the above mentioned is perfectly fine and compatible. And unfortunately thats basically what we are giving out. I understand that the IHD3 I have is as they say. All you need!! How do I get a more upto date version? At least a new improved IHD6 or an IHD7.
Do I have to buy one? And can the home user activate it?
Many Thanks Mark...🤙
