Updated on 05/03/25 by Ben_OVO
Hey @IanFerguson and @MGSteve,
My assumption was that if you were viewing this Forum topic, you’d have access to the internet. It was intended for customers who may be experiencing a power cut and searching for answers on this Forum.
Electrical power cut
If it’s area-wide, call 105 to report the power cut to your network distributor
Before you call, check if there’s a power cut in your area by looking at the streetlights outside, or your neighbours’ home.
You should also:
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Switch off all your electric appliances – especially the ones that shouldn’t be left unattended like heaters. This will also protect your appliances from electrical surges.
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Leave one light switch turned “on” to show when the power comes back.
If only your home has lost power
Check your fuse box to see if a switch has been tripped. If not:
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Switch everything off at the plug.
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Leave one light switch turned on so you can see if the power comes back on.
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Turn off the main switch in the fuse box.
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Follow up by turning off all the individual switches, one by one.
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Turn the main switch back on.
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Flip each of the smaller switches back on, again one by one. If any of the switches flips itself back “off”, it has “tripped”. That means that there’s a fault.
You can tell where the fault is by seeing which switch flips. You could have a faulty appliance plugged in. Try unplugging the appliance, and going back to step one to try again.
Don’t attempt to do any electrical work yourself. If there seems to be a fault but you don’t know what it is, it’s time to call an electrician.
A guide for dealing with electricity and gas emergencies can be found here.