Power move missing from account?

Don’t know if you saw the Beyond launch?

• Power Move going into Beyond - New Challenge Information News

I did see that, yes. I have Beyond too and can see all the offers in the app, but not anything to do with Power Move. 

On the app home page about halfway down it says 'Lower your bill' and Power Move, see your latest progress. If you are signed up it will say 'active'. Tap that and it will show your weekly progress. 

This is currently my home page on the app. Don’t think I’m just being blind, am I? There also isn’t anything under the offers section

Um. Sorry yours is different to mine.

Click the link that @BPLightlog gave as there are requirements like having a Direct Debit and not having a multirate meter like E7 or E10. Unfortunately I meet all the requirements but I'm E7 so don't qualify but apparently this is being looked into.

Peter

The transition to app only for power move has caught lots of people out I think. Myself included. 

Initially I didn't think it was a must until halfway through October!

App is fully up to date and I’ve had a check through the eligibility, I meet everything. Confirmed I’m just on a single rate, pay by direct debit, have a smart meter and also have half hourly readings on. 

I qualified for the summer challenge and several before that and I believe the only change is that it’s now through Beyond, but can’t see it anywhere. 

I’ll probably have to quick OVO a quick call or webchat tomorrow to see if I can get to the bottom of this. 

Definitely think it was a bit sneaky switching it to the app only. I just checked my emails and the only notice I’ve got is an email on the 22 October?

Until recently (last week) I had two OVO apps on my phone. I think the one I deleted was OVO Beyond. It didn’t seem to do much except try and sign you up to spend money. Anyway I wasn’t using it and you can’t see it on Google Play any more - I checked before I deleted it. That might explain why you are seeing something different from Sparky64’s screenshot. 

I see that screen in the OVO Energy app. 

That’s correct - The old ‘Beyond’ app has now been discontinued and Beyond has been moved into the main ‘OVO Energy’ app.

@UnworthyBean

Looking at your screenshot what you show there is the old, now defunct, Beyond app.

You need to uninstall that one and instead you now need to install the latest ‘OVO Energy’ app which now includes Power Move about half way down the screen as shown by @Sparky64 

Hey @UnworthyBean,

Are you able to check that you have the OVO energy app as @Nukecad has highlighted above? If you can let us know if you have already downloaded it and still can’t see Power Move and i’ll have the team take a look at your details 😊

Yep, it's the OVO energy app that's installed. I did just do a reinstall to see if there was something weird going on but it's still not there.

Just to check, it's Android and the app version installed is 19.3.3

How am I supposed to tell whether the app I have installed is the ‘latest’?

I can find the installed version (on Android: Little person icon > Settings > App version details), but I don’t see any indication of how old or new it is or whether a newer version is available.

If I visit the app store, I can find the app, and if I click on it (being careful not to hit the Open button, which isn’t at all helpful in this situation), I find a long section called About this app. Scrolling down, at last I discover Version; I can see that it was released on 2 April 2013 and updated two months ago. 

Can I assume, then, that if the App version I found in the app itself (19.3.3) is the same as this two-month-old one, that I have the ‘latest’? Is the mysterious CodePush version significant? That doesn’t show on the app store page aforementioned, so if it is, I’m still none the wiser ... 

It would be reassuring if, for example, there were a note on this App version page (or even on the ever-changing Home page) to the effect that You have the latest version (or not, as the case may be) so I don’t have to jump through all these hoops.

[Another minor rant: if I find and install an app called OVO Energy, that’s what I would expect to see at the top of the Home page. I don’t!]

With your current meters, have you at some point switched to a single rate having previously had E7 or E10 on your account? If so, you won't necessarily qualify for the Power Move Winter Challenge and might therefore not see the invitation to sign up for Power Move.

I confirmed this a month ago with @Chris_OVO.

I see what you mean about the version number not being in the Play store, only the date.

However the way that the Play Store works if there is a newer version available of an app that you already have installed (ie. it hasn’t already automatically updated*) then instead of the ‘Open’ button you will (should) see an ‘Update’ button.

So if it is just showing you ‘Open’ then you have the latest version already.

*You can also set the Play Store to update an individual app, or all your installed apps, automatically:
https://support.google.com/googleplay/answer/113412?hl=en-GB

I agree that the app homepage header should be changed, the app isn’t Beyond, Beyond is just a part of it now.
(Lazy programming?)

As far as I'm aware, I've always just been on a single rate. Has this always been a requirement or did that change in the most recent challenge?

Just I was eligible for several challenges before (and including) the one ending in September and then all of a sudden nothing after that.

Hey @UnworthyBean,

I’ve sent you a private message so I can gather some of your details and i’ll ask the Power Move team to check into this for you. 

Keep an eye on your messages. 

@Chris_OVO Just logged in and Power Move is back on the app and have managed to sign up again. Massively appreciate the help, whatever the problem was.

Little annoying that I've lost a month and a week or so of bonus but not the end of the world.

I’m glad to hear this issue has been resolved! Pop back if you have any more questions @UnworthyBean 😊

Power Move credits should now have been applied 🙂