Best answer by Amy_OVO
If you needed to get in touch about something you're not able to do online, or you can't find the answer to on our website, then you wouldn't run the risk of losing the reward, you don't need to raise a complaint to ensure you keep your reward.
You can find more information about the Self Service reward https:// https://forum.ovoenergy.com/my-account-my-ovo-app-website-103/self-service-why-phone-or-email-when-you-can-do-it-yourself-1823.
Please contact our team on https://m.me/ovoenergy , they'll be able to look into this for you. It sounds like there may have been a lack of communication with your meter, resulting in the missed reading.