Hi, I have a Mercedes EQC400 on order and am trying to determine if it will be compatible with the Anytime tariff.
From what I understand, OVO are saying that you can use a compatible car OR a compatible charger.
However, I cant see the car on either the OVO compatibility list or the OHME compatibility list on their website.
Therefore I'm checking if anyone knows if either will work with an EQC.
If anyone has experience with these tariffs / cars then please let me know how you’ve got on.
Many Thanks
Scott
Best answer by Jeffus
Updated on 19/02/25 by Ben_OVO
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Open the OVO Charge Anytime app
Click on the "Account" tab in the bottom right
Click on the User icon in the top left
Click the "Delete account" link
Select a reason for leaving and click "Continue"
Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
Note: You will still be credited for any smart charging that you have done up to this point
You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates!
The Ohme chargers are here, although OVO have confirmed the Ohme epod is also compatible. You don't need a compatible car if you have a compatible charger
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
Open the OVO Charge Anytime app
Click on the "Account" tab in the bottom right
Click on the User icon in the top left
Click the "Delete account" link
Select a reason for leaving and click "Continue"
Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
Note: You will still be credited for any smart charging that you have done up to this point
You must have an eligible EV or Smart Charger, we’re constantly looking into ways to broaden eligibility of this product so if your technology isn’t currently on this list keep an eye on our page for updates!
The Ohme chargers are here, although OVO have confirmed the Ohme epod is also compatible. You don't need a compatible car if you have a compatible charger
Your EV unfortunately won’t be compatible at this time. However, most Ohme chargers ARE supported so you should be able to go down that route with Charge Anytime. Just so I can be sure, which Charger were you planning on?
Thanks for the replies - i have currently got a pod point charger but it is faulty and needs replacing. I was considering the Ohme Home pro as a replacement but wanted to double check it would work ok before purchasing one.
With the EQC not showing on the OHME website either, i thought i’d check further, first.
Yup, the Ohme Home Pro works. We’ve seen a few people here with one. It’s fully compatible as long as you don’t also enable that Ohme Labs thing that also tries to control the scheduling, because that feature clashes with Charge Anytime.
Oh, and I’ve asked a forum moderator to update your profile. We’ve got something for you.
Thanks for the replies - i have currently got a pod point charger but it is faulty and needs replacing. I was considering the Ohme Home pro as a replacement but wanted to double check it would work ok before purchasing one.
With the EQC not showing on the OHME website either, i thought i’d check further, first.
I have had an initial reply form Ohme directly stating that (as we have determined) the Ohme pro will work with OVO,…….. but they also say they “do not currently hold an API for Mercedes. “
I am not sure exactly what that means or what effect that will have on its function, so have requested further detail
What that means is you can’t use D2V Mode with your Mercedes, but that wouldn’t matter because it’d only affect the Ohme Labs features anyway which won’t work with Charge Anytime.
But the Charger itself is compatible with Charge Anytime and that’s usually the easier option to get working anyway - plus you can plug in ANY EV and get the Charge Anytime rates. :)
This is interesting, I hadn’t considered smart charger compatibility with the EV. Is it common for a smart charger that has a matching plug to the EV socket to not be compatible? I suppose for ‘smart charging’ of any kind it would usually have to connect to the EV manufacturer’s API.
Blastoise186 wrote:
What that means is you can’t use D2V Mode with your Mercedes, but that wouldn’t matter because it’d only affect the Ohme Labs features anyway which won’t work with Charge Anytime.
But the Charger itself is compatible with Charge Anytime and that’s usually the easier option to get working anyway - plus you can plug in ANY EV and get the Charge Anytime rates. :)
However I’m not sure that Charge Anytime via direct to vehicle (D2V) needs the charger to connect to the EV’s API. It’s all done via the actual EV, hence why even a granny charger would work if allowed enough time (not recommended). Thoughts or corrections to this would be welcome!
This is interesting, I hadn’t considered smart charger compatibility with the EV. Is it common for a smart charger that has a matching plug to the EV socket to not be compatible? I suppose for ‘smart charging’ of any kind it would usually have to connect to the EV manufacturer’s API.
Blastoise186 wrote:
What that means is you can’t use D2V Mode with your Mercedes, but that wouldn’t matter because it’d only affect the Ohme Labs features anyway which won’t work with Charge Anytime.
But the Charger itself is compatible with Charge Anytime and that’s usually the easier option to get working anyway - plus you can plug in ANY EV and get the Charge Anytime rates. :)
However I’m not sure that Charge Anytime via direct to vehicle (D2V) needs the charger to connect to the EV’s API. It’s all done via the actual EV, hence why even a granny charger would work if allowed enough time (not recommended). Thoughts or corrections to this would be welcome!
My only thought is it does no harm for customers to thoroughly check compatibility as much as possible.
These are very expensive purchases.
Also for customers to thoroughly read recent threads regarding anything specific on makes and models of chargers and cars on the forum. The search feature on the forum is good for that. There is useful direct feedback on different setups, common issues, what appears to work best etc. Obviously it is a moving story...
Finally for customers to at least check for compatibility with other energy suppliers. The OVO tariff looks like good value now, but new EV tariffs will be coming out from a variety of suppliers and possibly from completely new companies, all with slightly different criteria.
UPDATE - I have now got my EQC and have the OHME Home Pro installed. I have only just received the car and so far only tried one overnight, scheduled charge. I was able to link the Anytime tariff and the OVO app to the OHME account/app OK.
The first charge seemed to work ok from a scheduling and billing point of view - I set the desired schedule in the Ohme app. I set a schedule of ADD 50% by 06:30. I saw the charger kick in and the following day I could see that the car had charged overnight (to some extent - see below). I could also see on my OVO app that the charging period was noted and the Anytime refund had been applied successfully.
So mostly all went well.
I did have one small problem, though that im still working on and if anyone can advise i’d be very grateful.
The charger only seemed to charge at 3.7kW rather than 7kW, so rather than the 50% I’d hoped for, I got just over 30%.
I have checked the OHME settings and that is set to 32A, with load balancing on at 100A. The cabling is all tethered and the charger capabel of 7kW, so i dont think that’s the cause.
I checked all the car settings and the charge rate is set to maximum and there are no schedules set that may conflict.
I think in some cases it’s possible that Charge Anytime might control the charge rate. Feel free to touch base with the Smart Home Team via smarthome@ovoenergy.com for that. They can check the logs and tell you whether that slow charge was caused by the Charge Anytime system.
I think in some cases it’s possible that Charge Anytime might control the charge rate. Feel free to touch base with the Smart Home Team via smarthome@ovoenergy.com for that. They can check the logs and tell you whether that slow charge was caused by the Charge Anytime system.
Thanks, ill get in touch and double check. However thankfully I have had some success this afternoon by turning off the load balancing function on the charger. So ill also contact Ohme to see if theres anything they know about why this happens.
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