I must say how disapointed I am with this company. I’ve just moved into property with a smart meter. The landlord put credit on the meter while I decorated all the rooms in the flat, this was throughout January and February this year. I officially took over the tenancy in March of this year. The gas credit was fine but I was down to £3.80 or so just before the weekend for electric. This is when the problem started. I tried to contact Boost since the 2nd June. Webchat didn’t respond after waiting 2 hours, telephone call wasn’t much better. I’ve tied every day watching my credit run down. I finally manged to speak to someone today ,a woman in South Africa who was helpfull but I’m now in a similar position. This time the gas is on emergency and I just cannot top up either on line or at a Paypoint shop. What really disappoints me is the credit that was on the gas is now zero. All credit has been wiped , so my £51.54 gas credit is gone. The woman quoted me 2 very long numbers , I did ask her to send me them by email, which has not happened. The Electric must be OK but the gas one isn’t. So, now I have no means to top up my gas account. I am elderly with hearing problems and it seems your company expects everyone to be an expert on the internet and have the latest smartphone with all the latest apps. I just dont have any of that. I will have to go with another company, a company who understands that these problems can confuse and frustrate elderly people.
Top up problem- Need help with PAN number
Best answer by Emmanuelle_OVO
Updated on 14/11/24 by Emmanuelle_OVO:
Hey
Really sorry to hear this,
The following topic may be helpful to you:
Top up issues and frequently asked questions
How can I top up my Pay As You Go meter?
You can add credit to your meter in 3 simple ways. Top up anything between £1 and £200 at a time.
Helpful to know: you’ll need to add credit to your electricity and gas meters separately (if you have both).
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OVO Energy Top-up app
Download the OVO Energy Top-up app from the Apple App Store or Google Play to add credit anytime, anywhere. You’ll need to use your top-up card numbers – this is the 20-digit number on your gas or electricity Pay As You Go top-up card that we sent you. The app also lets you track all your top-ups and save bank cards to make the process easier -
PayPoint shop
You can top up at any PayPoint shop. Just show them your top-up card numbers or the barcodes in your OVO Energy Top-up app -
Find your nearest PayPoint shop
Visit paypoint.co.uk and pop in your postcode -
Top up online
Make payments online here
When you buy credit, it’ll usually reach your meter within 40 minutes. If the signal in your home is ever too low to pick up your credit, you can add it yourself. You’ll need to use the 20 digit “VEND” code on your payment receipts.
Hope this helps.
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