High electric costs?

Hi @simbeag and welcome to this customer forum. That sounds rather high at this time of year .. what sort of electrical appliances do you have? Immersion heater, storage heaters, electric cooker etc?

It's my parents house there pensioner's electric cooker 2 friges but the electric just seems really high gas boiler 

Ok .. do they have a smart meter or have you checked that the meter readings on the account are accurate? They might be estimated if a reading isn’t being recorded correctly   
Ah, just noticed this is in the PAYG section. 

There on a smart meter just seems really high its like it's almost 20 to 30 pounds a day in electric 

I've topped up 25 today so just this month there close to 200 for the month 

Is the smart meter recording half hour slots? They can help to see when (and where) power is being used. 

Not sure will have to have a look tomorrow when I finish work and maybe give ovo customer service a ring see if there's something wrong 🤔 

I can take so pics of the meter reading and show you maybe you can see why there using so much electricity 

It’s also worth checking the plan that they’re on and if there’s been a time point when it’s suddenly increased or if it has been high for a while. 
They might be eligible to be on the Priority Services Register as well - that can help with support. 

Thanks 👍 😊 will give them a ring when I finish work and see If I can get some help again thanks for yiu help 

Hi @simbeag , did you manage to discover anything on the account? It’s always useful to know if/how things get resolved 🤞🏼

Not yet will either ring today or first thing in the morning will let you know the outcome 

It's important to verify their current plan and see if there was a sudden increase or if it has remained high for a while. Additionally, they may qualify to be on the Priority Services Register, which can provide helpful support. Lastly, they may be experiencing difficulty receiving a signal and are waiting within a Faraday cage.

Found out the problem there smart meter is saying that the credit wasn't on account when topping up but was showing on the online account they have a credit balance of 467.22 but all ovo told me was that there usage was high so I went through the receipts from topping up and started to put the top up codes in and the top up codes worked 

Help

Hi @Carole Thomson 

Welcome to the forum

If you provide a little more information one of the other customers on the forum may be able to help you 

Hey @Carole Thomson,

The pay as you go topic hub might be helpful to you:

• Pay As You Go - Topic Hub & How to get in touch Hub

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

Struggling with your energy bills? Our Winter Support Package might be helpful to you.

Hi, I live in a 1 bed flat with electricity only since the 30th January I have had to top up over £100.

There is no way this can be right £100 in 8 days means ove £300 a month. I didn't pay that much for gas and electric when I was living in a 3 bed house.

Prior to this £50 was lasting about 2 weeks

Any ideas why this is happening??

Hi ​@Ellied1 ,

Just curious, but what kind of meter do you have? Is it Traditional PAYG or Smart PAYG?

It's a smart meter

Thx. And what kind of heating/hot water do you have?

And have you by any chance changed your usage habits recently?

Hello, nice to meet you all.

Newly in here and everything is switched off at the wall. A part from the fridge freezer. I'm going through about a tenner a day and that with nothing on and only when needed. Back in Emergency again. Got £8 left. 

The windows in the council house are rotten in the cave and traffic is atrocious with lorries too. Everything weathered and heat won't keep in and it's only one during energy efficient times.

a tenner a day to live on bare minimum. I need some one to come out and make sure somebody isnt stealing my electricity. Candles ( used safely) are far more efficient. 

I need to heat and smoke out the mould in the flat I've just moved into but just cannot after what I've went through to get here.

 OVO

My spirit animal is a white owl and the logo is akin to what I see in my sentient dreams. We must speak so I know what I'm doing. How I can help myself and possibly you.

Not been in here 10 days and run through £100. Atrocious. 

Hey ​@HayleighPetrie, 

I understand you're having issues with your home. If you've moved in recently and you're worried about rot or mould affecting your health, I strongly recommend contacting your local housing association or Citizens advice.

Regarding your electricity usage, if you suspect someone is stealing your electricity, are there any signs that the meter has been tampered with? I've included some articles below that provide more information on tampering and what to do if you think this has happened:

Contact our Support Team if there are no signs of tampering and you'd like someone to review your usage. They can review your account with you and identify any issues that might be causing higher than normal usage.

I had a smart meter fitted last October, since then my billed kwh have gone up by 1000% 

The meter is obviously faulty, but all OVO want to do is charge me £140 to have it looked at.

Has anyone had similar issues?