Why is my billing still on hold?

This an example of what’s showing online this is a previous screenshot shot I take screenshots regularly 

I pay online with debit card after end of billing period 

This is a screenshot account showing yesterday’s details 

It’s not at all clear what your problem is. There will have been a hold on billing for your account for some time after the meter exchange while all its details were updated. That appears now to have been removed and your account looks to be working as it should be. 

On the billing details page, you’ll see the daily balance with changes since the end of the last billing period. This will include the charges and credits shown in your screenshot. At the end of the billing period, the bill will be checked before being finalized and a PDF of it generated, which you should receive by email within a week. You may be able to download the PDF earlier; there will be a link on the billing history page for the period once it’s ready. The email should tell you when to pay.

What is it that you need help understanding?

That’s exactly the problem I never received an email after the monthly bill is generated. So why are they not sending out the emails. My point exactly 

It’s now been sometime since smart meter installed how much more time do they need 

Right, now I understand. However, the email is just confirmation of what you should be able to see on the website. It normally takes a few days from the end of the billing period for the month’s bill to be ready. Is your bill for Dec-Jan not available? If it isn’t, can you at least see its details on the billing history page?

I see you asked how much more time ‘they’ need. The administrative changes following a meter exchange normally take a few weeks, involving several third-parties who are currently swamped with change requests as RTS systems are being dismantled just as fast as engineers can get to them. All OVO can do is put in the request for changes to the national database; then they and you have to wait for the mills to grind. This is in part a manual process, so while one system’s data may be updated within the once-normal six-week window, others are taking longer.

Please be patient. You have shown us that you can see the day-to-day balance on your account, based on accurate meter readings, so the question of formal billing can safely be left on the back burner until everything has fallen into place.  

Ok I’ll leave it at that 

it’ll be interesting to see if ovo ever send out regular monthly emails in the future 

cheers 

Firstly the online info has been functioning for a couple months now except for the monthly billing emails not receiving 

Followed your instructions carefully and still producing the info as per screenshot 

So nothing new there then it’s like being in a time loop