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Why can't I login to my online account or on the OVO app?


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44 replies

Hello I can’t log in on my account?


Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7929 replies
  • December 24, 2022

Hi @KatieLahey1703 ,

I’m afraid we can’t get you back in from here. Have you maybe forgotten your password to MyOVO? Try a password reset in the first instance!

https://my.ovoenergy.com/password/reset

Or if you’ve never used MyOVO, use this tool:

https://account-activation.ovoenergy.com/confirm-email


Tim_OVO
Community Manager
  • Community Manager
  • 1875 replies
  • July 3, 2023

Update on OVO app issues from this weekend: This has now been fixed and the OVO app is now available along with the web online account: https://my.ovoenergy.com/login


  • Carbon Cutter**
  • 4 replies
  • July 16, 2023

So I’m told I don’t have access to the new website and app until the end of 2023.

Having been with OVO for 6 years, maybe it’s time for a change


juliamc
Carbon Catcher***
Forum|alt.badge.img+3
  • Carbon Catcher***
  • 1257 replies
  • July 16, 2023

If you read the ‘best answer’ on this thread it explains what’s happening. It probably won’t take till the end of the year but there’ll be something about your account that needs manual intervention to move it to the system most people are on. 

 


Jeffus
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 2557 replies
  • July 16, 2023
Skeggijon wrote:

So I’m told I don’t have access to the new website and app until the end of 2023.

Having been with OVO for 6 years, maybe it’s time for a change

Octopus Energy get the far best reviews currently on Trust pilot and are the only supplier recommended by Which. 

https://uk.trustpilot.com/review/octopus.energy

https://www.which.co.uk/reviews/energy-companies/article/energy-company-reviews/octopus-energy-aESDM2a8ISWP

So they are worth looking at depending on what you want from a supplier. Quite a few posters have mentioned switching to them for a variety of reasons. 


  • Carbon Cutter**
  • 4 replies
  • July 18, 2023
juliamc wrote:

If you read the ‘best answer’ on this thread it explains what’s happening. It probably won’t take till the end of the year but there’ll be something about your account that needs manual intervention to move it to the system most people are on. 

 

That’s great, but I still don’t have access to my account right now, I can’t get a reply from support and the chatbot doesn’t recognise my account number.

Closing down one system before making the new one available to all customers is amateurish and just plain wrong


  • New Member***
  • 1 reply
  • January 26, 2024

Hi there,

 

I can’t log in to my online account to view my bill


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • January 27, 2024

Hi!

Have you perhaps lost your password? If so, try https://my.ovoenergy.com/password/reset

Not used the online account before? Set it up first via https://account-activation.ovoenergy.com/confirm-email

Or was it something else?


Abby_OVO
Community Manager
  • Community Manager
  • 1055 replies
  • January 29, 2024

Hey @parsonsl 

 

Sorry to hear about the trouble you’re having logging in.

 

Have you tried both the app and online? If you’ve not got the app, you can download it here for Android or iOS. Find out below why you should be using the app:

 

 

Blastoise186 also left some really good advice here, so if you’ve not tried that, maybe give those suggestions a go too.

 

The following topic on login issues may also be helpful to you, check that out below:

 

 

Keep us updated with how you get on.


  • New Member***
  • 1 reply
  • September 28, 2024

I can’t log in 

saying require code but not received 1

 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • September 29, 2024

Hi,

You need to talk to OVO Support about this: https://ovoenergy.com/help as we can’t handle it here on the Forum.


Shads_OVO
Retired Moderator
  • Retired Moderator
  • 465 replies
  • September 30, 2024

Hi @jaynechyde,

 

I’m sorry to hear this.

 

Have you managed to get this sorted?


  • Carbon Cutter*
  • 3 replies
  • March 6, 2025

I keep getting an Internal Server error when trying to login.  Anyone else?

 

Thanks


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • March 6, 2025

Seems ok to me. Is this for the Forum, the app or MyOVO? Or for something else?


  • Carbon Cutter*
  • 3 replies
  • March 6, 2025

Sorry, should have made clear. This is for https://my.ovoenergy.com/login


  • Carbon Cutter*
  • 3 replies
  • March 6, 2025

Now resolved.


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • March 6, 2025

No worries. Give us a shout if you spot trouble again


Emmanuelle_OVO
Community Manager
kilfinan wrote:

Now resolved.



Thanks for updating us ​@kilfinan. Glad to hear this is now resolved 😊


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