When I transferred from SSE to Ovo I came across with a credit of around £70. I usually had a monthly charge of around £150 (give or take) which is about £5 a day; some were cheaper than this. Then, inexplicably, the next month I was charged £817 - which equates to £27 a day. Then I went back to around £150 a month. There is no way on earth that I would have used this much in one month. My DD has been put up to rectify this debit.
I have contacted Ovo via their chat thing but have not had a satisfactory answer or explanation when I have questioned this massive bill.
On 12/06/23 I sent an e-mail complaint querying this bill but other than the obligatory “we acknowledge your e-mail” which they state that they will contact me within 8 working days - I have had no further reply or any form of communication.
This is a diabolical service from Ovo and I was wondering if anyone else has had this type of poor service? How they rectified it and what I should do to get this bill looked into by someone who is part way competent.
Thanks.
Best answer by Jeffus
Updated on 27/08/25 by Ben_OVO
When I transferred from SSE to Ovo I came across with a credit of around £70. I usually had a monthly charge of around £150 (give or take) which is about £5 a day; some were cheaper than this. Then, inexplicably, the next month I was charged £817 - which equates to £27 a day. Then I went back to around £150 a month. There is no way on earth that I would have used this much in one month. My DD has been put up to rectify this debit.
I have contacted Ovo via their chat thing but have not had a satisfactory answer or explanation when I have questioned this massive bill.
On 12/06/23 I sent an e-mail complaint querying this bill but other than the obligatory “we acknowledge your e-mail” which they state that they will contact me within 8 working days - I have had no further reply or any form of communication.
This is a diabolical service from Ovo and I was wondering if anyone else has had this type of poor service? How they rectified it and what I should do to get this bill looked into by someone who is part way competent.
Thanks.
Hi @DurhamViking
Sorry to hear that. It is not good when you don't even get a reply.
Your case has been over 8 weeks so you can go straight to the Energy Ombudsman now.
I think that may be better than another email to the ovo complaint team, up to you. It may speed up the process if you end up going to the Ombudsman anyway. The ombudsman may well also ask ovo to pay compensation for not responding.
You could also email the OVO CEO Team about your experience. Look on the ovo complaint page. I think he would be interested to hear about cases like yours.
This is exactly what we were thinking. It could all go pear-shaped if I declined it.
They will have 28 days to correct it - but by the way that they are going it will probably not happen….
The Energy Ombudsman would also give 28 days as standard for anything.
You may get a bit more compensation but not a lot more, they never offer less.
I suggest going for the offer, but immediately go to the Ombudsman after 28 days if the money isn't paid.
Thank you - I will. As I have stated I was only after my bill being sorted. Compen. is, I suppose, an added bonus. Rather in my pocket than theirs as they say.
