I moved to OVO earlier this year and I'm on the Better Smart Plan, I queried why my direct debit has gone up 50% this month and below is the reply. I understand if I'm using more than the original estimate my DD needs to go up but the response seems to suggest prices can change.
Hi Andrew,
Thanks for getting in touch with us.
You are on a fixed contract but the price is not fixed the unit rate and standing charge is this means that the price can vary due to the energy market at the time and also the usage of energy.
Due to the 54% increase this would be why your DD price has increased to £146.
Surely the whole point of fixing is to prevent price changes? If the unit rate is fixed unless there is a change to tax surely it should stay the same?
I'm not understanding this explanation at all.
Best answer by Jess_OVO
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