High gas bill is meter set to imperial?

Appreciate it. I was about 34 quid in credit when I left E.ON. I've looked at the app now and its becoming more bizarre. Yesterday showed I used about 4.80 in gas. I've checked and it's shot up but the kWh are the same. See below. I can't access the bill either because it says it's not ready? The whole thing is complete stress. 

I can’t say what’s going on there. It makes it easier for you and everyone else if you ignore the £ figures for the time being and concentrate on the usage figures in m³ or kWh. It’s possible that, if OVO aren’t getting your data reliably, they’re using estimates, and that isn’t often helpful.

I would keep an eye on the meter, taking a reading every day so you know just how much you’re using regardless of what the app says. If readings still aren’t getting through to OVO come the end of the month, submit a manual reading in the morning of the first day of the new billing period, which might be 1 March or 6 March if they stick to the switch date. To be quite sure, submit both. This should ensure that your bill for that period at least is accurate.

PS I didn’t ask how much credit you thought you had when you left E.On - I asked whether you’d received a final bill from them. This often takes a few weeks to arrive, because both suppliers have to agree on the closing/opening reading, and that involves a third-party data validation company. With any luck, one or other of the parties will notice the fault (if it was indeed a wrongly-submitted final reading) and settle the debate once and for all.  Have you heard anything from a complaints handler? 

Morning ​@cyrustom and a warm welcome to the OVO Forum 😁

Sorry to hear of the issues you’re having - it sounds as if you were unlucky with who you spoke to about it. I’d recommend getting back in touch with our Support Team. It’s clear from looking at your screenshot that the opening read is out of line to the smart reads, so this will need to be amended, potentially via a Read Dispute as ​@Firedog has helpfully advised. Support will also need to check that all the meter details we hold for you are correct, and they’ll be able to see whether the gas meter is down as metric or imperial.

Let us know how you get on!

• How to view your usage data on the OVO app Tutorial

• Meter Reading Disputes - What are they? F.A.Q.

Hi, 

Yes complaint handler phoned wants and up to date meter reading. Didn't seem interested in what I thought the issue was. Hopefully sort it. I'll keep everyone posted. 

Morning ​@cyrustom,

Thanks for letting us know, I’m glad someone’s on the case. It could be a number of different things - hopefully something that’s straightforward to resolve. We look forward to hearing from you again, hopefully with good news!

Sorted. Meter set up incorrect. It was strange because I had a bill that got revised and I only standing charges for gas.... explained to a lady you double checked.   All good. Still too high for my liking this 😬😬

​@cyrustom you’ve probably heard this before and apologies if you’ve already tried this, but assuming you have a gas boiler you can turn the flow temperature down, depending what it’s at currently. That’s on the boiler itself not your room thermostat.
If it’s a combi boiler, ie no hot water tank, you could maybe go right down to 50 degrees. Try edging it down little by little until the house is just warm enough and the boiler doesn’t keep switching on and off for the heating.
If it’s a system boiler, ie with a hot water tank, it should go no lower than 60 degrees. 
You shouldn’t see steam blasting out of the flue - that’s heat (and money) just being lost.

Morning ​@cyrustom

I’m happy to hear it’s all sorted, and thanks ​@Firedog and ​@juliamc for your help on this one 😄