Do OVO send engineers out to take manual readings from smart meters?

I am glad I found this topic, because I just had a meter reading guy here. What is the point of that? Last time he only read the gas meter, and I guess now he is back to read the electricity meter. I never had so many meter reading visits before I got a smart meter. 

Anyway, I missed him. They ask for a manual reading. Is that advisable, or will it confuse the OVO metering infrastructure? In My OVO, I cannot enter manual readings, which seems much more logical. 

Hiya @MrPuds !

That should be fine. Submitting a manual reading won’t confuse the system. With a smart meter active, you can’t submit manual readings yourself unless there’s been five days with no comms, but you can get the Support Team to help out if needed. They can pull instant readings and then submit those on your behalf by using an override.

It’s unusual that you’re getting so many visits though...

Yep @MrPuds routine visits to read your meter happen in the same way as before smart meters were about. We aim for twice a year, they’re required to be read once every two years. 

It’s not only to take a reading. It’s to check on the overall health of the meter, the meter board and box, to check if it’s been tampered with, or if any of the records or details are out of date. 

I like to think of it as a proactive measure that aims to avoid issues down the line, which might seem like a rarity for anyone working in this industry! 

Ovo sent someone to read my meter then didn't use the reading to adjust my bill. Now claim there is an issue with my meter 8 months later.

No idea what the issue is haven't said what it is just there's an issue! 

Hi @Missjk , might it be one of the confirmation checks that suppliers have to do every couple of years that the meter reader did? If it was in line with records, they might not have added another reading. 
You should be able to add your own readings via your account  

• How to submit a traditional meter reading on the OVO app Tutorial

or if you need help, make sure that you’re on the priority services register (PSR) and you can request help with a meter reading. 
If you have a smart meter then it should be sending readings itself unless it has a communication issue. 
 

• All your frequently asked questions about smart meter reading schedules F.A.Q.

Have you checked your account and your latest meter reading? Does it add up? If not then get in touch with customer support for assistance 

Hey @Missjk 

It sounds like our obligatory meter check had been carried out by Morissons Data Services, rather than us just coming to read the meter. We must send someone to check and read the meter every 1-2 years. It’s not unheard of that the meter reading collected that day hasn’t been used, as it’s not collected for the purpose of billing but under the obligations we have to make sure the meter is safe and working correctly.

We’ve got quite a few topics on this already that may be helpful too:

Let us know how your meter readings line up on your account, or if you spot something off with them. 

We don’t have access to accounts here at the Forum so we can’t tell exactly what the issue might be, but knowing how the meter readings line up would be helpful.

Do contact the Support Team if you see something wrong.

Strange how the electric one was used but gas wasn't! 

Gas has been over estimated which as say I didn't worry about as means if a cold winter I can have heating on as much as like and not worry about it. 

It's purely fact ovo now claim in email there is a issue with meter not matching up but clearly when I look it's correct serial number.

The meter checks of that type aren’t always done for both meters at once. Long story short, it’s considered two separate jobs iirc. But as mentioned above, those reads are more for record keeping than billing.