I reported my Smart Meter was not working in July last year. Nothing has been done about it, though every month I get an email message about the need to supply readings, which is kind of annoying. The screen on the meter is dead so not even manual readings are possible. When chasing some action on this I received a reply in November saying there was a queue for meters to be fixed, but I would be notified as soon as an engineer was available. As it is now April, it must be some long queue.
Best answer by Amy_OVO
If you needed to get in touch about something you're not able to do online, or you can't find the answer to on our website, then you wouldn't run the risk of losing the reward, you don't need to raise a complaint to ensure you keep your reward.
You can find more information about the Self Service reward here. Please contact our team on Facebook, they'll be able to look into this for you. It sounds like there may have been a lack of communication with your meter, resulting in the missed reading. Be sure to include your account number (or address and post code), full name and DoB.
Updated by OVO on 25/2/2020