A Future Annual Consumption figure for Gas and Electricity is displayed on the Plan page on the website but is not displayed on the App.
This is becoming increasingly important with the cost of living crisis as it is used by OVO when calculating direct debits.
Also unfortunately we have seen a few instances where the Future Annual Consumption appears to very inaccurate vs actual recent usage and historical usage, Also in some cases it appears the Future Annual Consumption is not updating particularly quickly.
Hence it is important these Future Annual Consumption figures are easy to find so customers can self diagnosis potential issues easily prior to contacting the OVO support team.