My fixed for gas and electric finishes on December 15 will I still be charged the exit fee ?
Will I be charged an exit fee
Best answer by Abby_OVO
Hey
I’m glad to see a couple of our volunteers have already stopped by to help you out here, I just wanted to pop on and clear up the time frame of when you can cancel without the exit fees being applied.
Firedog is correct in that the industry rule is we must allow 49 days, all suppliers must offer a 49 day grace period when reaching the end of your contract to allow you to switch without exit fees. This is stated by Ofgem. We offer a 53 day grace period instead, you can find more about this on the help article too, there’s a helpful section titled ‘Will I be charged an early exit fee?’.
Additionally, customers do not need to pay exit fees when switching to Pay as you go, or when a contract ends due to moving house.
I hope this helps.
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