Had solar and battery storage installed in December. All working as it should and inverter is showing solar generation, as is the Solar company’s app. But on the OVO portal and app our kWh consumption is unchanged, despite solar company data showing that we’re generating and using solar.
Rang the solar installer and they advised to contact OVO as they needed to send an update to the meter so it will record correctly.
I spent 5 hours in the web chat queue today to speak to someone. Eventually reached position 3 and then never got any further. So I thought I’d ask here first whether anyone has heard of this before and will a simple call fix the issue or not?
Just looking to hear similar experiences before I face another day of waiting in a long queue to get nowhere.