Smart meter sending Solar generation as consumption?

Hmm. My guess would be that the battery is holding on to the solar generated and not feeding it in to the house, like it’s setup in standby mode in case of a power cut. Obviously making assumptions here. 

Do you have an app or website you can screenshot todays figures to show us? 

@BPLightlog one CT clamp (the white block) is usually sufficient if the solar and battery are connected to the same hybrid inverter, which you would expect for a fresh install. A second CT clamp would only be needed if there is a separate inverter for the solar PV or there is a diverter for an immersion heater in the hot water tank. 
The CT clamp is exactly the same model as mine and is in the same orientation, so think this is ok. 

I can't see anything wrong in the photo and your smart meter doesn't need an update (your solar installer is talking nonsense).

If your system has been installed and set up correctly it will generate electricity which your house will use (or will go into your battery). If you're still convinced that you're using as much electricity from the grid as you were before it's probably because your solar PV system isn't working properly. 

Can you post some pictures of your solar app showing how much you've generated over a day, how much the house has used and what electricity has gone into the battery?

Thanks for all the info. Will attempt to answer all the questions posed above. Sorry, I probably didn’t give enough info up front, thinking this might be a simple thing someone had experienced themselves!

We have a 15 panel system with inverter and battery set for self consumption. I’ve attached screengrabs from the app showing today’s data.

OVO is consistently showing around 11kWh consumption a day.

We have economy 7 and charge the 6kW battery at night, hence you’ll see that on the graph.

The figures just don’t make any sense to me and when I called the solar installer, they agreed that the graphs are not making sense, but (obviously) were convinced everything was functioning as it should. They very confidently said that they’d seen this with two other customers this week and gave the advice about the smart meter incorrectly seeing the solar generation. This doesn’t make any sense to me. The solar app is not remotely user friendly either!

Oops that has you personal info on the screen You should still be able to edit those pics out and repost 

Thanks. The problem with doing things late in the evening. Have cropped and reposted.

I think the charts are showing that your total daily electricity use is around 16 to 18kWh. Is that what you were using before the solar panels were installed?

You're generating somewhere between 4 and 9kWh per day and using all of it (exporting nothing). That means your daily use from the grid will be around 8 to 13kWh. Is that what your smart meter is showing?

Thanks for your reply. This is the whole reason for my post. My usage before Solar was around 11kWh a day every single day. I’ve never used 16-18kWh as far back as the records go. So I’m still using the same as I did before, but these charts are showing a significant increase in usage.

Hi @stefbrowne_132 looking at you top line graph above, when charging overnight the battery line (blue) is positive which normally would show when being used. If being charged, it is a negative line (below zero) like shown when your solar is charging. There’s something odd about the overnight charging unless you’re exporting to the grid at that time instead