Hello.
How long does it take to receive change of ownership notification and more importantly given the current financial situation when will I receive the monies generated by the solar panels feed in tariff.
I purchased my home on the 28th of February 2023 the lady I purchased from was an ovo customer and had her FIT set up.
The estate agent is now asking me on behalf of the seller when she is going to be released from ovo control.
Thank you.
Best answer by Abby_OVO
Updated on 16/08/24 by Chris_OVO:
We’re delighted to announce that we’re now offering solar to both OVO and non-OVO Energy customers:
Hey
I’m with MarJiethelonghouse on this, as it’s definitely not an automatic process of changing the solar set up into your name, it’ll be a good idea to check that the FiT account is either in your name now (if the Change of Ownership forms have been completed), or part of the sale agreement, double check you now own the solar set up as part of the house buy, and we can get things set up so that the payments come to you.
Ideally, we’d expect you to have filled out the forms to have the set up moved into your name to then begin claiming payments from generation. I’ve attached the Change of Ownership forms below if you need to fill these out, but I’d recommend checking the details of the deal that was made first to be sure.
https://www.ovobyus.com/m/125373f9a36d2032/original/change-of-ownership-form-1-compressed-1.pdf
I actually had a reply last week from OVO stating they have no record of any information we have provided for this property at all nothing zilch so then I instantly rang them. I was on the phone for over an hour and it appears they have found all the references, all the serial numbers for the metres the meter readings that were supplied last year the and the proof of ownership that was in writing from the previous owner stating we now own the fit system and the heat pump as it was sold as fixtures and fittings and that was it. I’ve heard nothing else since this is only been going on now for six months. It’s getting ridiculous from multi national company the customer relations is laughable .
As we speak there have been two complaints gone in over the months and I have not received any reply for the complaints at all. I’ve lost all faith in OVO to be honest and part of me is saying just cut my losses and start again with another supplier but part of me is saying I’m six months in and it can’t be much longer can it before the registration certificate come through. I really don’t know what to do at this point how hard can it be for a change of ownership when you buy a house with a fit system installed and supply everything that was asked for last year the communication I had last year was thank you Mr Bird everything is in order as we’ve got everything we need and It should be 6 to 8 weeks before your fit number is generated. I am at a total loss with this I honestly feel stuck between OVO and plenty of other suppliers who would have delt with this within a few months . This experience with OVO has left me speechless. I’ve never dealt with such a poor structured multinational company in all my life.
I’m looking at moving house. The new house already has 4kW of solar panels fitted and was installed under the Feed in Tariff.
We want to move and stay with OVO, the new property is not currently with OVO. What is involved with transferring the FiT and getting the meter sorted with OVO.
Thanks for any info provided
+5Hi
As for switching a FIT registration, this can be a little cumbersome (it’s not supposed to be), you would need to get the current company to register and agree a final figure which can then be transferred to the new FIT company.
Ofgem run the scheme
+5Just another quick note on this
Hey
Glad to see one of our fab volunteers have already stopped by with some really helpful advice already, I hope that’s been helpful to you.
We’ve got a couple of other topics that may come in handy too:
If you’ve got any other questions at all, feel free to pop back anytime.
Hi
We are in the process of buying a house that has solar panels & the vendor has an FIT account with OVO.
Documentation our solicitor has received is proof of installation & ownership of the solar panels.
However, the vendor states she doesnt have any other documentation. She states she will photograph the metre and and take a reading and submit to OVO, whilst at the same time informing them that she will be leaving the property.
We have never had solar panels before and intend continuing the account with OVO for simplicity. However, we don’t know what else we need to do from our side and she doesn’t know either.
Can anyone help please.
Hi Lotusberry,
Our house is only 3 days in with Solar provided by OVO x10 panels a 5kwh inverter and a 9.5kwh battery both Gen3 GivEnergy. We had a great team erect the scaffolding, fit the panels and commission the system. It went perfectly and we are saving money on our bill already! If you go the battery route get the biggest you can afford and sign up to their battery boost tariff to save even more money.
Enjoy the journey!
Hi,
I was fortunate enough to take advantage of the FREE green home grant in September 2024, that included 6 solar panels and a 2.49 kwh Solax inverter, along with my loft insulated and Re-boarded 🙂.
Being a OVO Customer that had a third party installer to install my Solar panels i wasn`t eligible for the OVO customer only “exclusive” SEG rate, and eventually exported my surplus energy to Scottish power @ 0.12p kwh, this was the best SEG rate I could find at the time.
For you to be able to export to the grid and get paid you need your “Export Mpan”,
it should look something like this :
Your Export MPAN number for “your new house” is: 117****149335
if the house has exported solar before you might be able to track it down using the link below:
https://www.ukpowernetworks.co.uk/who-is-my-electricity-supplier-and-what-is-my-mpan
If all goes well you should get this:
You are now a Smart Export Guarantee customer with ScottishPower on our SmartGen tariff at a rate of 12p,
I use my Standard OVO Smart meter to monitor my exported Solar,
Good Luck
+1Hey there. I went through this scenario late last year - so very recent memory.
First up I’d say - nothing to worry about and it’ll all be fine to set your mind at rest.
I was bit worried about all the stuff I’d read, and having been through it - it was dead simple.
I would even have shared the form with you if I literally hadn’t shredded it yesterday.
The previous owners of ours had done the ‘inform’ thing and had kindly printed off the 10 page form thingie for me to fill in filled it in, scanned it, and sent it off to the email address on the form and all was well a wee while later
Once you’re on the books you will end up sending meter readings from your meter (some folk have two, I only have one) and some money will appear in your account each quarter too
I found the FIT team really easy to contact and speak to when needed.
Welcome
Cheers!
It’s not something that I’m very familiar with (I’m in a housing association flat and don’t have a roof to put solar panels on) but you need to be sure if it’s a “Feed in Tariff” (FiT) or a “Smart Export Guarantee” (SEG)
FIT’s are older but still in use, SEG’s are their replacement for newer installations.
I believe that this is the form that you need to change the ownership of a FIT
https://www.ovobyus.com/m/125373f9a36d2032/original/change-of-ownership-form-1-compressed-1.pdf
But if it’s a SEG the see here:
+5Hi
They are quite different and you do need an export MPAN (export register) set up on the smart meter if it’s SEG but for FIT there will be a generation meter which is used to provide readings - as the current owner has mentioned a photo of the meter that will help distinguish between FIT and SEG. For FIT you send readings to the FIT tariff provider when requested which should be each quarter. For SEG the readings are usually automated via the smart meter.
Your FIT/SEG tariff provider does not need to be the same as your energy supplier to the property but as you mention, at least to start with, keeping things as they are is simpler.
Ofgem administer the FIT scheme and they provide guidance here
I have had a total nightmare trying to move my generated output from Scottish Power to Octopus. The whole process has taken over 12 months . I have tried to complain but no official body or even this forum has been able to offer any suggestions as to the reason for the delay or how to mitigate it.
Briefly: My solar installation dates back to 2011, Scottish Pwer were chosen to accept my FIt and deemed export. in 2024 I started the process of getting a smart meter so that I could measure exactly the export being generated.This was fitted. Applied to Scottish power to move just the generated but not the FIT…. filled in all the transfer forms and then waited 3 months for an Export MPAN. When this finally arrived I advised Scottish Power in June 2024 that I wanted to move the generated Export to Octopus where I was already a import customer. By September 2024 no response in spite of numerous reminders, none acknowledged. Application re-sent 4 times. No comprehension at Scottish Power as to what was requested/required.
At last , in November 2024, SCottish power issued an export MPAN and with this I applied to move to Octopus just for my Export Generation paying 15p/Kw as opposed to 4p from Scottish Power. Photos of all readings ( FIt and Generated) provided as demanded.
Octopus accepted the transfer . In the meantime I continued sending FIt readings to Scottish power and am continuing to do so . However when I sent the first GENERATION reading to Octopus. they had been given the incorrect closure readings and I received a credit of some £3500 because the FIT reading had been sent and not the generated reading. This is still under investigation.
There was now a 3 month gap when Scottish Power had been receiving the Generated export but did not reimburse me, only the FIT payment was made. I queried this but have still had no response and I’ve now given up trying to get this payment which I reckon should have been about £50 and obviously more then the deemed 50% of my FIT. Their response to queries about this have resulted in mails telling me I am no longer registered with Scottish Power and that the FIt and Generated has been move to Octopus.
I am tearing my hair out trying to get this matter sorted: suggestions?
I’m really sorry to hear this
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