Updated on 30/05/25 by Emmanuelle_OVO:
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If you're a homeowner, your local qualified Energy Expert will carry out a thorough home assessment. The service also includes a new Energy Performance Certificate. For customers who get their energy elsewhere, the service is £100, but OVO customers that own their homes can currently book a visit for £25. OVO Beyond customers get exclusive discounts and offers. Check what you’re eligible for in the OVO app.
Our experts carry out a full assessment of how your home uses energy. Then you'll get a personalised Home Health Report with advice to help you save energy and money along with a brand new Energy Performance Certificate.
To find out more head to our website here.
Experts by name, experts by nature
Every home is unique. That’s why this service is tailored to you.
The more energy efficient your home, the less energy it uses. So we’ll work out which upgrades it needs to help you save money and cut carbon. That’s better for you and better for the planet.
Here’s what you’ll get
A visit from an OVO Energy Expert
Our Energy Experts are qualified home energy assessors. They'll go room-by-room, carrying out a top-to-bottom review of your home's energy efficiency. Think of it just like a health check for your home.
They'll take the time to understand your home and any future plans you have for it, as well as answering any questions you have on the day.
Personalised advice in a Home Health Report
After the visit, your Energy Expert will create a personalised report for your home.
It'll give you advice on the steps you could take to make your home more energy efficient – from insulation to switching your boiler for a heat pump. And it'll include details of funding that may be available to you.
Energy Performance Certificate (EPC)
This officially recognised certificate grades how energy efficient your home is. And it tells you what your cost savings and carbon savings would be if you made your home more energy efficient. We’ll register your certificate with the government to make it official.2
Who can book a visit?
Interested in booking a visit with one of our Energy Experts? You’ll need to:
- Be an OVO Energy customer. Not with us? Switching is easy.
- Be the homeowner. We’ll need to register your new EPC with the government and for that we need permission from the homeowner. We’re working on opening up this service to those who rent, so watch this space.
Find out how it works on our Energy Experts page.
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