Does anyone know why over a year with Ovo energy a customer still can’t login to their account via the app and still have to be transferred via online account not strange technology What’s complex about accessing your account to view/ send meter readings etc and after this time period Ovo energy haven’t done anything about it
Best answer by Shads_OVO
Hi
The team have replied saying that due to the RTS (Radio Tele Switch) turn off, we’re unfortunately not actively looking to give complex metered customers access to the app. As soon as it’s possible, those with complex meters would be offered to swap to a smart meter, once the swap is complete they’d then be able to access the app.
I apologise about any inconvenience caused. We’ll update all related threads as soon as we have any further updates on this.
It sounds like this may be an app developer issue. These are often based around making your account secure when accessing the site data. Hopefully someone from OVO will pick up on this and be able to give an answer and when a resolution will be in place.
Hey
I’ve reached out to the team and asked for their advice. I’ll come back and update you when I get an answer 😊
Hi
The team have replied saying that due to the RTS (Radio Tele Switch) turn off, we’re unfortunately not actively looking to give complex metered customers access to the app. As soon as it’s possible, those with complex meters would be offered to swap to a smart meter, once the swap is complete they’d then be able to access the app.
I apologise about any inconvenience caused. We’ll update all related threads as soon as we have any further updates on this.
This Wednesday is 6 weeks since smart meter was installed
contacted customer supplied where the conversation Panned out that at their end as they could see the smart meter readings online and I couldn’t the conversation was they Tweaked their end so eventually I could now see smart meter data on my account at my end
although this Wednesday will be 6 weeks since installation trying to access the ovo app still says Dosent support complex meters
If they could Tweak the online account to now show smart meter data why should you not be able to get into the app as I don’t expect to access the app by Wednesday and who knows when this will be
you would expect the online account and app to be inter connected so if you can access one you can access both
any enlightenment from anyone
cheers
Hey
Sorry to hear this
What version app do you use? Is it the OVO app or the Beyond app?
Can you upload a screenshot please of the error message you’re getting. I’ll see if I can get an answer about this internally.
The red error message doesn’t appear now it has reverted back to doesn’t support complex meters it’ll be 6 week’s tomorrow that smart meter installed
I use the Ovo app from the App Store even if I try app from google still doesn’t work.
I’ll give you both uploading photos
it’s now revereted back to the bottom photo but was displaying the top picture for a while
cheeres
Hey
Can you please private message me your account number. I have someone picking this up internally 🙂
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