Why can't I access the ovo app?

It sounds like this may be an app developer issue. These are often based around making your account secure when accessing the site data. Hopefully someone from OVO will pick up on this and be able to give an answer and when a resolution will be in place.

Cheers David WSR

Hey @Pilgrim2,

I’ve reached out to the team and asked for their advice. I’ll come back and update you when I get an answer 😊

This Wednesday is 6 weeks since smart meter was installed 

contacted customer supplied where the conversation Panned out that at their end as they could see the smart meter readings online and I couldn’t the conversation was they Tweaked their end so eventually I could now see smart meter data on my account at my end 

although this Wednesday will be 6 weeks since installation trying to access the ovo app still says Dosent support complex meters 

If they could Tweak the online account to now show smart meter data why should you not be able to get into the app as I don’t expect to access the app by Wednesday and who knows when this will be

you would expect the online account and app to be inter connected so if you can access one you can access both 

any enlightenment from anyone 

cheers 

Hey ​@Pilgrim2 

Sorry to hear this

What version app do you use? Is it the OVO app or the Beyond app? 

Can you upload a screenshot please of the error message you’re getting. I’ll see if I can get an answer about this internally. 

The red error message doesn’t appear now it has reverted back to doesn’t support complex meters  it’ll be 6 week’s tomorrow that smart meter installed 

I use the Ovo app from the App Store even if I try app from google still doesn’t work. 
I’ll give you both uploading photos 

it’s now revereted back to the bottom photo but was displaying the top picture for a while 

cheeres 

Hey ​@Pilgrim2 

Can you please private message me your account number. I have someone picking this up internally 🙂

Hi 

account number *Edited by Mod*

thanks for your help 

cheers 

Sorry ​@Pilgrim2 I’ve had to remove your account number. Please don’t post personal information publicly. You can send me a private message by clicking on my profile & then ‘send message’. 

I can’t log in to App today. Is there a problem with it or is it just me ?  

Hey ​@DuncanL, 

Just wanted to check in—are you still having trouble logging into the app, or did you manage to get in okay? I’ve heard that sometimes the issue can be due to needing a software update or making sure the password is correct. If you’re still having difficulties, just let me know! I’m here to help you get back on track!

Hi ​@Chris_OVO 

Problem seemed to resolve itself after a while.   My message was inaccurate when I said I was having difficulty logging in to App as I never log out - it was just that it wouldn’t give me access when I tried to open it, told me to either Try Again Later or Log Out and Log In Again (or words to that effect).  Logging in and logging out again didn’t seem to work but when I tried again later, everything was working as normal.

Thanks for follow up.