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Storage heaters- Can I change to Economy 7?


Do Ovo do a tariff that’s compatible with storage heaters? I’ve been with Ovo a long time and really didn’t want to have to change.

Best answer by Emmanuelle_OVO

Updated on 25/04/24 by Emmanuelle_OVO:

Hey @ParaGirl,

 

Welcome to the OVO Online Community,

 

We’ve had a similar query before, take from the topic below:

 

 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. This is something we are looking to make possible in the future and we’ll keep you posted with any further updates here on the Forum!


 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now. We can offer an Economy 7 to Single Rate plan! This means you’ll be paying the same rate for each register.

 

If this is something you’re interested in, please get in touch with our Support Team.


 

Single Rate to Economy 7 

 

At the moment as it stands, there's no way for customers who wish to switch their Smart Meters from Single Rate to Economy 7

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9 replies

BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2729 replies
  • August 10, 2023

They do have an economy 7 tariff @ParaGirl but it might depend on your meters to see if you can get it. 
https://plans.ovoenergy.com/


  • Author
  • Carbon Cutter***
  • 4 replies
  • August 10, 2023

Thanks. They’ve told me that they can’t change my meter.


BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2729 replies
  • August 10, 2023
ParaGirl wrote:

Thanks. They’ve told me that they can’t change my meter.

What are your meters at the moment? And did they say why they can’t change them?


  • Author
  • Carbon Cutter***
  • 4 replies
  • August 10, 2023

I’ve been on a smart meter, single rate for years. They couldn’t give me a reason other than “we can’t do it”. I explained that we were on electric heaters previously and now have storage heaters and they said they couldn’t help.


BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2729 replies
  • August 10, 2023

Ok - that’s similar to us. Our meter is an Aclara which I know has the ability to record peak and off peak but because we didn’t have E7 before it was installed, for some reason we can’t get it either. They did say that it was to do with the billing platform and could change in the future


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2573 replies
  • Answer
  • August 11, 2023

Updated on 25/04/24 by Emmanuelle_OVO:

Hey @ParaGirl,

 

Welcome to the OVO Online Community,

 

We’ve had a similar query before, take from the topic below:

 

 

Unfortunately, we don't currently have the functionality to change Smart Meters from Single Rate to Economy 7, or vice versa. This is something we are looking to make possible in the future and we’ll keep you posted with any further updates here on the Forum!


 

Economy 7 to Single Rate 

 

Although we're unable to physically change the functionality of meters right now. We can offer an Economy 7 to Single Rate plan! This means you’ll be paying the same rate for each register.

 

If this is something you’re interested in, please get in touch with our Support Team.


 

Single Rate to Economy 7 

 

At the moment as it stands, there's no way for customers who wish to switch their Smart Meters from Single Rate to Economy 7


  • Author
  • Carbon Cutter***
  • 4 replies
  • August 11, 2023

Thanks @Emmanuelle_OVO . Well it looks like i definitely have to change supplier if OVO are unable to continue with my supply.  Although, having taken advice and supplied a picture of my meter on the FB energy group, one of the experts there does say that actually it’s a very easy thing to change my meter.  So that’s all a little strange. Looks like Eon will be getting my custom then.


Jeffus
Plan Zero Hero
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  • Plan Zero Hero
  • 2553 replies
  • August 11, 2023
ParaGirl wrote:

Thanks @Emmanuelle_OVO . Well it looks like i definitely have to change supplier if OVO are unable to continue with my supply.  Although, having taken advice and supplied a picture of my meter on the FB energy group, one of the experts there does say that actually it’s a very easy thing to change my meter.  So that’s all a little strange. Looks like Eon will be getting my custom then.

It is unfortunately due to the OVO computer system at the moment rather than your meter. 

Octopus get by far the best reviews on Trustpilot and are currently the only supplier recommended by Which so they are worth a look if you are thinking about switching to see what they offer 


  • Author
  • Carbon Cutter***
  • 4 replies
  • August 11, 2023

Thanks @Jeffus  I contacted Octopus yesterday. They needed to check out the meter situation and get back to me, which they have failed to do so far.  However, I’m trying to sort this out over the next few days so I shall see if they do come back to me. Eon have been really responsive and helpful.


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