Hi @Markos74 ,

I have verified this is a legit number for OVO - it’s intended for RTS → Smart Meter Upgrades and is the recommended one. An internal contact of mine was able to validate it based on emails they’ve seen being sent out by OVO recently.

If you want to play it extra safe, you can call 0330 303 5063 and ask to speak to Squad 70 for this purpose.

Thanks so much for your help and if you don't mind what is squad 70?

Squad 70 is the specialist team set up to handle RTS Migration related queries and RTS Customers. 

Is there no separation of Squad 70 into ‘(Northern) Scotland and everywhere else’? It strikes me that some of the hurdles are different ‘up there’, and some of the Scots are used to having their own support team, used to the vagaries of RTS, THTC and LMA.   

As far as I know, Squad 70 is cross-trained on the setups both in Northern Scotland and everywhere else.