Hi @Benhur ,

What were you looking for? Your question isn’t clear.

Hi all, on the ovo tariff page the 2 year fixed deal then states 1 year fixed plan? The tariff details states 2 year fixed, plan duration 12months?. Can anyone explain. Thanks.

Hmm… That’s odd…

I’d say have a word with Support via https://ovoenergy.com/help and they can check for you.

Hi, yes very odd, i'm not an ovo customer at present, i'm in process of changing providers so looking for new deal, got through to ovo but person on line dosen't have a clue, thought it might be a scam site, she actually said you can't change tariffs online, obviously hasn't heard of compare the market etc. I'll try a comparison site, but thanks for your help and time.

Hey @Benhur 

I’m really sorry about this issue. Thanks for flagging it, we’re going to pass this along to the team to check and correct.

It looks like it’s just the wording that needs correcting so hopefully that can be fixed soon. 

Let us know how you got on if you went back through a comparison site. You can also discuss tariffs with our Support Team directly who’ll be able to go through the details and get you signed up. 

Hi Abby,

I signed up today through a comparison site on line. You may want to inform the lady I spoke to on the phone that you can use a comparison site to change supplier, and as a side issue the line was terrible. The comparison site tariff details didn’t have the contradictory information that was on your site.

Thanks for taking the time to reply.

Hey @Benhur, 

I appreciate you taking the time to let us know and Abby has raised it to get corrected ASAP! 

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