I’m trying to arrange the SEG with OVO, but am caught in the middle between them and my solar panel installer.
OVO requested confirmation of DNO approval. I sent them the DNO approval my installer had supplied. OVO says this is missing information, as there is no stamp on it saying approved. I went back to my installer who said the form is correct, it shows the agreed export amount (4.6KW) and DNO don’t stamp the forms any more.
I sent that response to OVO who replied again saying the information is missing, and there needs to be a letter or email from DNO (UK Power Networks) saying the application is approved. Sent that response to my installer, who replied again, attaching the same DNO G99 application form, highlighting the agreed export amount, and saying that is the DNO approval.
Which one is right?
Thanks - Victoria M.