Hi.
I'm currently on economy 7 tariff (didn't realise until recently) so got in touch with ovo to arrange for me to be put on a single tariff, however does anyone know why the change could take up to 35 working days (7 weeks) Is it worth waiting or would I be better off looking elsewhere?
Best answer by Abby_OVO
Hey
Sorry to hear about the trouble you’ve been having.
It’s hard to tell exactly what the issue is and why it’s being sent to the industry as we don’t have access to accounts here at the Forum.
Firedog and Nick Challacombe have left some helpful advice which may apply if the meter has been set up correctly with the industry as an economy 7 meter. The team should only have to change you over to a flat rate for both registers on the meters, you’d still have 2 reading but you’d be charged for the same unit price on each, creating a flat rate tariff.
As we can’t see accounts I can’t be sure why they’d send the request off. It might be worth checking with the Support Team the details of what’s going on as it may be a quicker fix if it doesn’t need to go to the industry to be updated. If this is the case, we nor any other supplier have the ability to speed up their processes.
Keep us updated with how you get on.
+1It’s because this change has to be done by the industry as OVO can’t do that entire process themselves. It is not recommended to make any other changes in the meantime until that completes.
I wonder if the agent has misunderstood what needs to be done. OVO has an established procedure for those in your position: simply to set the peak and offpeak unit rates to the same figure. The meter carries on as before, recording usage separately during peak and offpeak periods. I know it works - it was done for me a couple of years ago with no problem at all.
The agent seems to have started the process to change the national database record for your meter from multi-rate to single-rate, which isn’t really necessary or appropriate: the meter is still a multi-rate one, even though the rates are the same. Changes to the database happen at a glacial pace, which is why you’ve been warned about a possible delay of 35 days before it’s complete.
Perhaps
I phoned the help line a couple of years ago like Firedog and it was done the next day on my dual meter. My bills still have two rates but now they are the same.
i was impressed.
I wonder if the agent has misunderstood what needs to be done. OVO has an established procedure for those in your position: simply to set the peak and offpeak unit rates to the same figure. The meter carries on as before, recording usage separately during peak and offpeak periods. I know it works - it was done for me a couple of years ago with no problem at all.
The agent seems to have started the process to change the national database record for your meter from multi-rate to single-rate, which isn’t really necessary or appropriate: the meter is still a multi-rate one, even though the rates are the same. Changes to the database happen at a glacial pace, which is why you’ve been warned about a possible delay of 35 days before it’s complete.
Perhaps
Thank you for your reply Firedog.
Do you think it's best I contact ovo again to query this then or would there be no point now they've opened a case with the industry database?
I phoned the help line a couple of years ago like Firedog and it was done the next day on my dual meter. My bills still have two rates but now they are the same.
i was impressed.
Thank you for your reply Nick.
Maybe I should contact ovo again and find out why that can't be done for my meter.
Hey
Sorry to hear about the trouble you’ve been having.
It’s hard to tell exactly what the issue is and why it’s being sent to the industry as we don’t have access to accounts here at the Forum.
Firedog and Nick Challacombe have left some helpful advice which may apply if the meter has been set up correctly with the industry as an economy 7 meter. The team should only have to change you over to a flat rate for both registers on the meters, you’d still have 2 reading but you’d be charged for the same unit price on each, creating a flat rate tariff.
As we can’t see accounts I can’t be sure why they’d send the request off. It might be worth checking with the Support Team the details of what’s going on as it may be a quicker fix if it doesn’t need to go to the industry to be updated. If this is the case, we nor any other supplier have the ability to speed up their processes.
Keep us updated with how you get on.
Hi Abby.
Thank you for your reply.
I got back in touch with Ovo this morning regarding the change of tariffs and I was told that the agent I spoke to last misadvised me and that they don't raise any cases with the industry database.
They just needed to book a meter exchange appointment which I have booked for the 7th April.
I will update when the meter exchange has been completed.
I really appreciate the great advice on this forum!
Thanks again 😊
Hi Lemong84,
I strongly suggest that your meter needs upgrading which should be no bad thing in the long term. In the meantime maybe OVO can alter your billing so both tariffs are the same. No connection to OVO just a customer like yourself but have found them very helpful.
Nick
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