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The Hypervolt pro is a trial, if the trial is unsuccessful will the charge not facilitate the Charge Anytime tariff?

  • July 2, 2024
  • 11 replies
  • 525 views
K
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  • KET
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Hello

We’re buy our first EV, Volvo XC40 registered 9/2023. Have seen the Hypervolt Pro 3 or Ohme Home Pro. Like both but have questions about both:

 

The Ohme is only 3/4G.. my only issue with this is that our house connectivity isn’t always as efficient as it should be and we have ‘black spots’ in the house where we can get intermittent connect. Can I assume this wouldn’t be the charger for me?

 

The Hypervolt pro seems more suitable however my worry is the charger is on a trial. The trial terms states:

2.2 You accept that this is a trial offering, and that the purpose of the trial is to assess the viability and effectiveness of providing the Charge Anytime add-on to owners of the newly unlocked vehicles.

As such, you accept that the Charge Anytime add-on may not operate properly or be fully functional, for which neither we, nor our partners will be liable. (But if any of these arise, we'll try to minimise their impact on you).


So that suggests to me that if the trial is unsuccessful the charge won’t facilitate the Anytime tariff? 

I’ve contacted Hypervolt directly and they say the trial terms are correct  “however we have successfully completed the private beta testing and there were no issue with the integration and hence we made the integration available for wide public”.

 

So if this is the case why is Ovo still stating in their terms that the integration period is 6 months ? 
 

The top and bottom of this is. Is HV ok for me to buy and use with Anytime tariff? 
 

And I assume our new car will be compatible for both chargers??

 

Best answer by Blastoise186

Updated on the 02/06/25 by Emmanuelle_OVO:
 

From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

 

It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.

 

You can see all eligibility details in our Charge Anytime page here.


 

 

Hey @KET ,

I’d say based on what you’ve said… You’ll want the Hypervolt. It’s now fully supported on OVO Charge Anytime and while it’s still a “trial” phase, it’s proven pretty stable so far from what I’ve been hearing.

Given you mentioned poor 4G Signal, I cannot recommend the Ohme in your specific case. If you go with the Hypervolt, things should work fine and support ANY EV you plug in - even those used by your guests will get the Charge Anytime rate.

Hope this helps, let me know if you have more questions.

 

Already with OVO? Charge Anytime can be added to any OVO tariff for free. So you can benefit from a super-low EV charging rate with all our tariff options.

 

Not with OVO? You can still check your compatibility before you switch.

11 replies

Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • Answer
  • July 2, 2024

Updated on the 02/06/25 by Emmanuelle_OVO:
 

From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

 

It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.

 

You can see all eligibility details in our Charge Anytime page here.


 

 

Hey @KET ,

I’d say based on what you’ve said… You’ll want the Hypervolt. It’s now fully supported on OVO Charge Anytime and while it’s still a “trial” phase, it’s proven pretty stable so far from what I’ve been hearing.

Given you mentioned poor 4G Signal, I cannot recommend the Ohme in your specific case. If you go with the Hypervolt, things should work fine and support ANY EV you plug in - even those used by your guests will get the Charge Anytime rate.

Hope this helps, let me know if you have more questions.

 

Already with OVO? Charge Anytime can be added to any OVO tariff for free. So you can benefit from a super-low EV charging rate with all our tariff options.

 

Not with OVO? You can still check your compatibility before you switch.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
K
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  • KET
  • Author
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  • July 2, 2024

Hey thanks for the reply.
 

Do you know how long the trial has been on going? You also mention it’s stable so far… ??? Is there anywhere I can read this information? My only concern is Ovo nor HV don’t take any responsibility if it’s not ok 😕. 

Emmanuelle_OVO
Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • July 2, 2024

They will do - OVO and Hypervolt have worked very closely for a while now and will take ownership of any issue that comes up, depending on which side needs to deploy the fix. You have my word for that.

The trial has been active for over six months iirc.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
K
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  • KET
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  • July 2, 2024

Your response puts my mind at ease. Thank you

 

Emmanuelle_OVO
Emmanuelle_OVO
Community Manager

Hey @KET,

 

Welcome to the OVO Online Community,

 

Blastoise has already given some helpful advice here, just wanted to add that the following topics may be of interest to you:

 

 

I’ve added an ‘EV owner’ badge to your profile so other community members who own the same green technology will be able to identify you 😊

Renewable Energy? Big Fan.
J
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  • Jesmond
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  • July 4, 2024

Hi @KET 

 

I have had the 2.0v of the Hypervolt charger for over 3 years now. I have nothing but praise for Hypervolt and their customer service (there is a Hypervolt Facebook group which the CEO belongs to).

I recently moved to Charge Anytime following the purchase of a BMW iX3. I use the Charge Anytime app to control the charging and it works well for me.

 

K
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  • KET
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  • July 4, 2024

Thanks for feedback on HV. We’ve decided to go with them. The company seem very efficient and they’ve provided us with one of their installation teams in our area. So within 10 days we would be up and running. Assuming it’s easy to set up the car, the ovo app and the charger.

 

Thanks again

Blastoise186
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  • Blastoise186Plan Zero Hero
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  • July 4, 2024

No worries! :)

Just make sure to go for the V3 as that’s the one which is already supported. OVO and Hypervolt have committed to getting the V2 working as well, but that still needs more work.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
K
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  • KET
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  • July 4, 2024

I’m sure we’re getting the Pro 3 - is that the correct one? 

Blastoise186
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • July 4, 2024

Yup! That’s the one you’re after :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
K
Emmanuelle_OVO
Community Manager

We’d love to hear from you @KET about your experience with the Pro 3 if you’re able to pop back with an update 😊

Renewable Energy? Big Fan.
K
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