Scheduled charge hasnt happened (even though says still planned!)

At about 7:30am I requested an ‘Urgent charge’ which changed the message to ‘trying to start charge’, and then a few minutes later, car is now charging. So all the connectivity is there between EV and apps.

Seems the scheduling didn’t work from Charge Anytime app. 

Now is it safe for me to stop the charging at highest tariff? The app says ‘To stop Urgent Charge, unplug your car and wait for the app to show that it’s unplugged’ - the charger is locked to the vehicle - I can’t just yank it out can I?

All seems a bit hit and miss!

Thanks. I don’t think the messaging in the app is particularly clear or reassuring for new users.

I’ll be on to the Charge Anytime support about the scheduling.

​@RobBreeds I seem to be having exactly the same problem. It’s been working fine for almost a year but now this is the third time my car didn’t charge. I have a Volvo and a Hypervolt charger. Did you ever get it sorted? Thanks

​@sanjoo please ask the team to look into this - 0330 175 9678.

This kind of issue requires them to dig the logs in 99.999999% of cases.

Hey ​@sanjoo 

Sorry to hear you’re having some issues with charging, though I’m glad to see Blastoise186 has already stopped by with some helpful adivce.

If you’ve not already done so, please do reach out to the Charge Anytime team for support with this. For all contact methods for the team, check out the topic below:

Let us know how you get on.

i am having a similar issue this week

yesterday I had an Electrician convert my Indra from WIFI to Hardwired.  I was thrilled, no MORE connection issued.  

However, last night, my car charged a BIT then stopped.  It says charge complete, when its is not.  Tried unplugging for an hour and restarting it.  OVO app just sat and said awating to charge

Always worth talking to the team about these! Please contact them directly.

0330 175 9678

Hey ​@Bobbych 

Sorry to hear this.

Blastoise186 has left some helpful advice here, it might be worth having the team take a look into this, they may be able to see in the data the cause and provide a solution.

Let us know how you get on.

Hi, I contacted the charge anytime team and they were very useful. It appears that I was also using the OVO charge app and both by Volvo and the Hypervolt was setup which was possibly creating a conflict. They have suggested to unlink everything and only connect in the Volvo app. I’ll monitor over the next few days.

thanks for your advice.

Hi, I contacted the charge anytime team and they were very useful. It appears that I was also using the OVO charge app and both my Volvo and the Hypervolt was setup which was possibly creating a conflict. They have suggested to unlink everything and only connect in the Volvo app. I’ll monitor over the next few days.

thanks for your advice.

Thanks very much for letting us know ​@sanjoo - keep us updated!